Patient & Family Concierge

UPMC; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

UPMC Children's Hospital is hiring a Full-Time Patient & Family Concierge for their Neonatal ICU. This role focuses on providing compassionate support to patients and families while managing administrative tasks in the hospital environment. Ideal candidates are personable, trustworthy, and enjoy working in a healthcare setting.

Qualifications

• Experience in customer service or healthcare desired.
• Ability to maintain confidentiality and manage patient interactions positively.

Responsibilities

• Greet and assist patients, families, and visitors.
• Handle patient belongings and manage supplies.
• Answer phones and assist with logistical tasks.

Skills

Compassionate service

Administrative support

Communication

Education

High school diploma or equivalent

Job description

UPMC Children's Hospital is currently seeking a Full-Time Patient & Family Concierge (PFC) for our Neonatal ICU. Rotating, weekend, and holiday shifts will be required. The final candidate will be placed in the appropriate title and pay rate based on experience and education. The starting rate of pay for a PFC is $18.00/hr.

The PFC is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The Emergency Department PFC will be primarily focused on administrative tasks, including answering the phone, answering questions, stocking patient rooms and supply areas, and serving as the primary point of contact at the front desk.

Primary Responsibilities:

• Greet and assist patients, families, and visitors, ensuring they reach their destinations while maintaining confidentiality.
• Serve as a resource for hospital policies, visiting hours, directions, and more.
• Handle patient belongings tracking, parking validations, scooters, and meal tray delivery.
• Clean and organize patient rooms, public areas, and other spaces; replenish supplies and report maintenance needs.
• Manage and organize supplies, deliver materials to units, and monitor inventory and expiration dates.
• Answer phones, respond to patient call lights.