Patient Facing PD

ECLARO

Chapel Hill (NC)

On-site

USD 20,457 - 29,136

Part time

14 days+

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Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Commuter Benefits

Medical, Dental & Vision Insurance eligibility

Job summary

A leading healthcare service provider in Chapel Hill, NC is seeking a Patient Facing PD to manage front-line activities and assist patients with account inquiries. Candidates should possess 1-2 years of experience in healthcare or customer service, along with strong communication skills. This entry-level role offers a competitive pay rate of $18.00 per hour and valuable benefits including a 401k plan and health insurance options.

Qualifications

1-2 years of experience in a healthcare, dental, or customer service setting.
Experience with patient billing systems, insurance processes, and EHR/EMR systems.
Strong interpersonal and verbal communication skills.

Responsibilities

Greet and assist patients and visitors in a courteous and professional manner.
Answer incoming calls and direct inquiries to the appropriate department or team member.
Respond to patient billing questions, explain statements, and provide basic account information.

Skills

Strong interpersonal skills

Attention to detail

Professional demeanor

Ability to manage multiple tasks

Proficient in Microsoft Office

Education

1-2 years of experience in healthcare or customer service

Knowledge of HIPAA

Tools

EHR/EMR systems

Patient billing systems

Job description

1 week ago Be among the first 25 applicants

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This range is provided by ECLARO. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

Job Number: 25-04851

Be at the forefront of innovation. ECLARO is looking for a Patient Facing PD for our client in Chapel Hill, NC.

ECLARO’s client is notable public research university. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office.
This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services.
The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Pay Rate: $18.00/Hour.

Responsibilities:

Greet and assist patients and visitors in a courteous and professional manner.
Answer incoming calls and direct inquiries to the appropriate department or team member.
Respond to patient billing questions, explain statements, and provide basic account information.
Accept and process patient payments; provide receipts and documentation as needed.
Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes.
Log and track patient inquiries, correspondence, and documentation in accordance with office procedures.
Collaborate with billing, clinical, and administrative staff to resolve patient account issues.
Maintain confidentiality of patient information in compliance with HIPAA and institutional policies.
Ensure desk and waiting area remain clean, organized, and professional.

Required Qualifications:

1-2 years of experience in a healthcare, dental, or customer service setting.
Experience with patient billing systems, insurance processes, and EHR/EMR systems.
Background in both dental and medical billing environments strongly.
Strong interpersonal and verbal communication skills.
Professional demeanor and commitment to providing excellent customer service.
Ability to manage multiple tasks and prioritize in a busy environment.
Proficient in Microsoft Office and comfortable working with databases and digital records.
Detail-oriented with strong problem-solving and organizational abilities.
Knowledge of HIPAA and patient confidentiality requirements.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:

Carlo Flores

Carlo.Flores@eclaro.com

6466952934

Carlo Flores | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.

Seniority level