Patient Facilitator

Eisenhower Health; Rancho Mirage (CA); On-site; USD 29,000 - 43,000; Full time

Job summary

Eisenhower Health is seeking a Front Office Coordinator for the Eisenhower Primary Care Concierge (EPCC) and E365 membership programs. The role involves coordinating memberships, collecting fees, and delivering exceptional patient service in a busy primary care setting.

Required: 2 years in medical front office or scheduling, High School diploma; associate degree preferred. Evening/weekend flexibility and strong Microsoft Office skills are beneficial for success.

Qualifications

• Two years of medical front office, patient scheduling or admitting/registration experience in healthcare.
• High school diploma or higher; associate degree preferred for some roles.

Responsibilities

• Coordinate EPCC/E365 membership applications and collect member fees.
• Enter patient information into systems and ensure accurate data.
• Provide excellent customer service and assist with membership renewals.
• Promote EPCC/E365 program and track membership payments.
• Collaborate with the finance team on billing and refunds as needed.
• Support sales and marketing plans to grow program awareness.
• Handle credit card declines and communicate changes to Finance.
• Perform other duties as assigned.

Skills

Customer service

Communication

Scheduling

Microsoft Office

Written and verbal communication

Teamwork

Education

High School Diploma

Associate’s degree (preferred)

Tools

MS Office Suite

CRM software

Job description

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$20.71 - $31.46

Schedule:

Full Time

Shift Hours:

8 Hour employee

Department:

E365 Primary Care (Brimble and Jones)

Job Objective:

Responsible for the coordination of the Eisenhower Primary Care Concierge (EPCC) and/or Eisenhower Primary Care 365 (E365) membership applications including but not limited to: entry of patient information into appropriate systems collection of member fees, excellent customer service, sales of the EPCC/E365 program, tracking of membership payments and assisting with membership renewals.

Job Description:

Education:
Required: High school diploma, GED or higher level degree if hired after March 1, 2025
Preferred: Associate’s degree in Communication, Business Administration or relevant field

Licensure/Certification:
N/A

Experience:
Required: Two (2) years of medical front office, patient scheduling or admitting/registration experience in healthcare

Reports To: Membership Manager or Senior Vice President-Major Gifts Supervises: N/A Ages of Patients: Pediatric, Adolescent, Adult, Geriatric Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to foster a cooperative and supportive work environment, promoting teamwork and morale, Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction, Ability to operate general office equipment (i.e., computer, printer, scanner, telephone, etc.), Ability to prioritize tasks and manage time efficiently to meet deadlines, Ability to use Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant software applications, Self-starter; driven to take action without needing prompting, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations. 2. Articulates the design, benefits and costs of the EPCC/E365 program and the services of the Clinic division. 3. Promotes Eisenhower’s services through attendance at community and club presentations and health fairs across the Coachella Valley. 4. Works cooperatively with the other EPCC/E365 offices, physicians and finance team on resolving issues. 5. Works cooperatively with leadership and special programs in communicating and implementing sales and marketing plans to grow EPCC/E365; helps promote EPCC/E365 program and increases brand awareness. 6. Understands and demonstrates clearly the sales process for lead follow up and tracking and performs duties as such. 7. Focuses on credit card decline collections and billing rejections as supplied by finance on a weekly basis; keeps Finance staff informed of any and all changes to the financial membership status. 8. Performs other duties as assigned.