Patient Facilitator

Hospitality Health ER; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Night shift differential pay

401(k) with company match

Additional benefits available for full

Job summary

Hospitality Health ER in Tyler, TX is seeking a Patient Facilitator to ensure a smooth, welcoming experience for guests and their families while supporting the care team. The role includes transportation, room readiness, and day-to-day facility tasks to keep operations efficient.

The ideal candidate is organized, communicative, and eager to help in a fast-paced environment, with a hospitality-minded approach and strong teamwork.

Qualifications

• Clear communication and strong customer service skills.
• Organized and detail-oriented; able to manage multiple tasks.
• Hospitality-minded approach focused on guest experience.
• Teamwork and collaboration to support clinical staff.
• Ability to read/write/speak English effectively.

Responsibilities

• Safely transport guests within the facility to assist mobility.
• Assist guests with entering/exiting vehicles and moving between areas.
• Provide a welcoming and respectful experience to guests and families.
• Help with room turnovers and facility organization.
• Maintain clean and sanitized transportation equipment after use.
• Keep rooms and common areas stocked and organized.
• Coordinate with nurses and physicians to support workflow.
• Step in wherever needed to support the team.

Skills

Communication skills

Customer service

Organized

Hospitality mindset

Teamwork

Education

High School Diploma or GED

Job description

About Hospitality Health ER

Hospitality Health ER is a freestanding emergency care facility in Tyler, TX built around a simple idea: every person who walks through our doors deserves to feel welcomed, respected, and genuinely cared for.

Our team combines exceptional care with a first-class hospitality experience, creating an environment where people feel supported from the moment they arrive. We believe great experiences come from great teams, and our staff members are always willing to step up, lend a hand, and support one another when things get busy.

The Opportunity

We’re looking for a dependable and compassionate Patient Facilitator to join our Tyler team. This role plays an important part in creating a smooth, comfortable experience for guests and their families while supporting our team behind the scenes.

You’ll help with transportation, room readiness, organization, and day-to-day support throughout the facility. The ideal candidate is someone who naturally looks for ways to help, communicates well, stays organized, and understands that even the smallest details can make a big difference in someone’s experience.

What You’ll Do

• Safely transport guests throughout the facility using wheelchairs, stretchers, and beds


• Assist guests with entering and exiting vehicles and moving between designated areas


• Provide a welcoming, respectful, and supportive experience to guests and their families


• Clean and sanitize transportation equipment after each use


• Transport lab specimens, equipment, supplies, and other items throughout the facility


• Keep rooms, common areas, nursing stations, and workspaces stocked, clean, and organized


• Verify appropriate identification before transportation


• Communicate effectively with nurses, physicians, and team members to help maintain an efficient experience


• Assist with room turnovers and general facility upkeep


• Step in wherever needed to support the team and maintain a positive guest experience

What We’re Looking For

• High School Diploma or GED


• Current, unrestricted driver’s license


• 1+ year of experience as a Transporter, CNA, EMT, Medical Assistant, Home Health Aide, or in a similar support role


• Strong communication and customer service skills


• Dependable, organized, and comfortable working in a fast-paced environment


• A hospitality-minded approach with a genuine desire to help others


• Ability to work collaboratively and step in where needed


• Flexible availability, including night shift and on-call needs


• Ability to read, write, and communicate effectively in English

Perks & Benefits

• Night shift differential pay


• 401(k) with company match


• Additional benefits available for full-time employees

Why Hospitality Health ER?

At Hospitality Health ER, how we make people feel matters. We’re looking for team members who take pride in creating positive experiences, supporting their teammates, and going above and beyond when it matters most.

If you’re dependable, compassionate, hospitality-minded, and ready to be part of a team that puts people first, we’d love to meet you.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.