Patient Experience & Treatment Coordinator

Socket.dev; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off and holidays

No weekends or evenings

Job summary

Allied OMS in Dallas, TX is seeking a personable Treatment Coordinator to guide patients through their surgical journey from consultation to completion. Experience in dental or medical offices is a plus, with a strong focus on clear communication and compassionate care.

You will greet patients, present treatment plans and cost estimates, verify insurance, and coordinate scheduling with our clinical team to ensure a smooth, coordinated experience while maintaining HIPAA-compliant records.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Previous experience in a dental, oral surgery, or medical office strongly preferred.
• Familiarity with dental/medical terminology, CDT coding, and insurance processes a plus.
• Strong communication and interpersonal skills; comfortable discussing treatment and finances with patients.
• Proficiency with practice management software (e.g., Dolphin, Dentrix, Open Dental) and general computer skills.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• A proactive, solution-oriented mindset and genuine compassion for patient care.

Responsibilities

• Greet patients and provide concierge-level customer service in person, by phone, and electronically
• Present treatment plans to patients, explaining recommended procedures in clear, accessible terms
• Prepare and present cost estimates and financial arrangements prior to treatment
• Verify and maintain patient insurance information; explain coverage and out-of-pocket costs
• Collect patient payments and manage financial agreements
• Schedule and coordinate surgical appointments to optimize the doctor's schedule
• Communicate with referring dental and medical offices regarding patient treatment status
• Partner closely with clinical staff to ensure a seamless, coordinated patient experience
• Maintain accurate, confidential patient records in compliance with HIPAA
• Follow up with patients on pending treatment plans and outstanding balances

Skills

Customer service

Communication skills

HIPAA compliance

Detail-oriented

Multitasking

Education

High school diploma

Some college preferred

Tools

Dolphin

Dentrix

Open Dental

Job description

Allied OMS in Dallas, TX is seeking a personable Treatment Coordinator to guide patients through their surgical journey from consultation to completion. Experience in dental or medical offices is a plus, with a strong focus on clear communication and compassionate care.

You will greet patients, present treatment plans and cost estimates, verify insurance, and coordinate scheduling with our clinical team to ensure a smooth, coordinated experience while maintaining HIPAA-compliant records.