Patient Experience & Support Specialist

Ptcoa Consulting Llc; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Ptcoa Consulting Llc is seeking a Patient Support Representative to respond to incoming calls and deliver exceptional customer service. The role involves following scripts, identifying patient needs, and coordinating appointments, with access to EMR for updating records and communicating care plans.

The position emphasizes empathy, accuracy, and timely communication, requiring a high school diploma and prior customer service experience.

Qualifications

• One (1) year of prior customer service experience or call center experience is preferred.
• High school diploma or educational equivalent required

Responsibilities

• Answer incoming calls and provide excellent customer service to patients.
• Follow scripts and resources to handle inquiries.
• Identify needs, clarify information, research issues, and provide solutions to avoid unnecessary transfers.
• Access patient records in EMR and communicate care plans.
• Schedule and reschedule appointments following policy.
• Update patient charts and monitor messages in EMR.

Skills

Customer service

Telephone handling

Communication skills

Attention to detail

Time management

Organization

Basic computer literacy

Education

High school diploma or equivalent

Job description

Ptcoa Consulting Llc is seeking a Patient Support Representative to respond to incoming calls and deliver exceptional customer service. The role involves following scripts, identifying patient needs, and coordinating appointments, with access to EMR for updating records and communicating care plans.

The position emphasizes empathy, accuracy, and timely communication, requiring a high school diploma and prior customer service experience.