Customer Service Representative

Providence Community Health Centers; Providence (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Community Health Centers is seeking a Customer Service-focused professional to support patients and care teams. You will answer calls, gather accurate information, and route inquiries to the appropriate health center sites and nurses, ensuring timely and accurate scheduling.

The role emphasizes strong writing, basic medical terminology understanding, and the ability to communicate with diverse populations in a compassionate manner.

Qualifications

• Basic knowledge of common third party payers.
• Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
• Strong conversational skills.
• At least 2 years of call center or customer service-related experience.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Responsibilities

• Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
• Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
• Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
• Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
• Handles all calls professionally and in accordance with organization-identified metrics for processing calls.

Skills

Customer service

Writing skills

Computer literacy

Communication

Compassionate care

Education

High School diploma

Medical secretary program

Job description

Overview: Supports exceptional service to patients and care teams by working collaboratively.

Duties & Responsibilities:

• Provides excellent internal/external customer service in all interactions with patients and PCHC staff.
• Answers incoming calls to all Health Center sites, gathers accurate information from the caller and delivers the necessary information or service by assisting the caller directly or routing the call appropriately.
• Uses Hotlist Guidelines appropriately and routes call directly to Nurse.
• Gathers information from caller and schedules appointment appropriately while insuring accuracy of Health Center, provider, date, time, and reason for visit.
• Handles all calls professionally and in accordance with organization-identified metrics for processing calls.

Qualifications:

• Basic knowledge of common third party payers.
• Basic computer literacy and excellent writing skills are essential. Medical terminology preferred.
• Strong conversational skills.
• At least 2 years of call center or customer service-related experience.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High School diploma or equivalent required.
• Completion of a medical secretary program or similar training program preferred.