Patient Experience & Support Lead

UVM Health; Burlington (VT); On-site; USD 42,000 - 54,000; Full time

Job summary

UVM Health is seeking a PSS Lead responsible for guiding the Patient Support Services team to deliver patient- and customer-oriented care with efficiency. The Lead collaborates with the Administrative Nurse Coordinator to support patient care activities and ensure smooth operations in transportation of patients and specimens, and delivery of nursing equipment.

The role acts as a resource and role model for staff and volunteers for emergency response and day-to-day tasks across the unit in

Qualifications

• High School graduate or equivalent.
• Must have completed the 3 month probationary period and completed PSS orientation.
• CPR/MOAB trained/certified preferred.

Responsibilities

• The PSS Lead is responsible for ensuring the PSS team performs their work responsibilities in a manner that is patient/customer oriented and efficient.
• The Lead works in association with the Administrative Nurse Coordinator (ANC) to provide support for patient care activities, the transportation of patients, transportation of laboratory specimens, delivery of nursing equipment and assistance with emergency situations.

Education

High School graduate or equivalent

Job description

UVM Health is seeking a PSS Lead responsible for guiding the Patient Support Services team to deliver patient- and customer-oriented care with efficiency. The Lead collaborates with the Administrative Nurse Coordinator to support patient care activities and ensure smooth operations in transportation of patients and specimens, and delivery of nursing equipment.

The role acts as a resource and role model for staff and volunteers for emergency response and day-to-day tasks across the unit in