Care Experience Transformation Leader

Kaiser Permanente; Wailuku, Northern (HI, KY); Hybrid; USD 110,000 - 165,000; Full time

Job summary

Kaiser Permanente in Hawaii seeks a Care Experience leader to drive evidence-based practices across regional leadership. This role administers, supervises, implements, promotes and integrates Care Experience initiatives within the medical center, aligning local goals with regional strategies.

Responsibilities include coaching leaders, developing action plans, analyzing patient feedback and CAHPS metrics, and presenting progress to senior leaders.

Qualifications

• Leadership experience in healthcare settings is required.
• Experience guiding organizational change and transformation.
• Strong data-driven decision making and ability to translate insights into actions.
• Customer service excellence and stakeholder collaboration are essential.

Responsibilities

• Collaborate with senior leadership to align regional Care Experience plans with center strategy.
• Coach leaders and staff to implement Care Experience initiatives.
• Lead and participate in Care Experience committee activities and action plans.
• Analyze patient feedback and CAHPS data to drive improvements.
• Present findings and progress to senior leaders and stakeholders.

Skills

Leadership experience

Change management

Healthcare industry knowledge

Data analytics

Customer service orientation

Strategic planning

Education

Bachelor's degree or 4 years of related experience

Job description

Kaiser Permanente in Hawaii seeks a Care Experience leader to drive evidence-based practices across regional leadership. This role administers, supervises, implements, promotes and integrates Care Experience initiatives within the medical center, aligning local goals with regional strategies.

Responsibilities include coaching leaders, developing action plans, analyzing patient feedback and CAHPS metrics, and presenting progress to senior leaders.