Patient Experience Specialists

AdventHealth; United States; On-site; USD 55,000 - 102,000; Full time

Benefits offered by this job

Benefits from Day One

403(b) Retirement Plan

Paid Time Off from Day One

Parental Leave

Job summary

AdventHealth is seeking a PX Specialist to support the execution of patient experience action plans across campus priorities. You will coordinate daily PX activities, engage with patients and families, and help ensure real-time feedback informs improvements in care delivery.

You will monitor frontline experience, identify trends, and escalate issues to leadership. The role includes supporting training, mentorship, and the ongoing measurement of patient feedback to drive continuous improvement.

Qualifications

• Bachelor's degree required or equivalent.
• 1+ year healthcare/hospital experience preferred.
• Experience with Lean, Six Sigma, PDSA or Design Thinking preferred.
• Ability to identify trends from patient feedback and translate into actions.
• Strong communication and coordination skills to support campus PX goals.

Responsibilities

• Coordinate daily PX activities and collect real-time patient and family feedback.
• Monitor frontline patient experience delivery, identify trends, and escalate pain points to PX campus leader.
• Support daily huddles, rounding, and training related to PX initiatives.
• Collaborate with campus leaders and frontline teams to ensure consistent execution and follow-through.
• Track basic patient feedback metrics to inform data-driven improvements.

Skills

Operational Execution

Service Recovery

Proactive Problem-Solving

Communication & Coordination

Attention to Detail

Team Collaboration

Process Improvement Knowledge

Education

Bachelor's degree

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 1000 WATERMAN WAY City: TAVARES State: Florida Postal Code: 32778

Job Description:

Supports the execution of PX action plans and initiatives aligned with campus priorities and organizational PX goals. The position coordinates daily PX activities and engages directly with patients, families, and staff through rounding, validations, and real-time feedback collection. Responsibilities include monitoring patient experience delivery at the frontline level, identifying trends, and escalating pain points or opportunities for improvement to the PX campus leader. Supports daily huddles and rounding by capturing and sharing real-time patient and family feedback, reinforcing transparency and continuous improvement. Additionally, this position promotes a PX-first culture by celebrating wins, amplifying positive feedback from patients and families, and recognizing frontline staff for excellence in patient experience delivery. Supports and coordinates PX-related training, mentorship, and skills lab opportunities, while partnering closely with campus leaders and frontline teams to ensure consistent execution and follow-through. Tracks and reports basic patient feedback metrics to support data-informed decision-making and ongoing improvement efforts. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Operational Execution: Dependable in carrying out and coordinating campus PX initiatives and priorities according to established standards. [Required]
• Service Recovery & Issue Identification: Attentive to daily patient and family interactions, able to identify and escalat[e] immediate concerns. [Required]
• Proactive Problem-Solving: Takes initiative to address issues as they arise and ensures unresolved topics are escalated efficiently. [Required]
• Communication & Coordination: Facilitates clear and timely flow of information between campus leadership and frontline staff. [Required]
• Attention to Detail: Maintains high standards in service delivery and ensures actions are consistent with PX expectations. [Required]
• Team Collaboration: Works seamlessly with managers, other specialists, and frontline staff to support PX outcomes and operational goals. [Required]
• Education: Bachelor's degree [Required]
• Work Experience: 1+ years of healthcare/hospital experience [Preferred]
• Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]

Additional Information:

• An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement: Bachelors degree [Required] OR Associates degree AND 2+ years relevant experience [Required] OR 4+ years relevant experience [Required]

Physical Requirements:

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $54,766.40 - $101,878.40

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.