Patient Experience Specialist - Outpatient Care

Ausrad; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health and wellness coverage options

401(k) with employer offerings

Paid time off and paid holidays

Incentive and productivity programs

Family planning and telehealth

Job summary

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking an organized receptionist to greet patients, provide information, and manage records with care in the Greater Austin area.

Join a team that values exceptional customer service, clear communication, and accurate processing of insurance information. This role emphasizes collaboration, safety, and opportunities for professional growth within RP’s national structure.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service and interpersonal skills. Must demonstrate a pleasant, professional demeanor.
• Ability to communicate clearly and tactfully, verbally and in writing, and to motivate others.
• Must have excellent organizational skills and attention to detail.
• Knowledge of medical reception tasks, clinic procedures, medical terminology and paperwork processing requirements.

Responsibilities

• Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
• Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
• Provides information regarding particular exams and procedures including prep information.
• Prepares, processes, and maintains all confidential records on new and existing patients.
• Verifies patient identity, retrieves and processes current patient insurance information and checks for exam authorization during check in and billing processes

Skills

Customer service

Interpersonal skills

Communication

Organization

Medical terminology

Education

High School Diploma or equivalent

Job description

Austin Radiological Association (ARA Diagnostic Imaging), a Radiology Partners practice, is seeking an organized receptionist to greet patients, provide information, and manage records with care in the Greater Austin area.

Join a team that values exceptional customer service, clear communication, and accurate processing of insurance information. This role emphasizes collaboration, safety, and opportunities for professional growth within RP’s national structure.