Patient Experience Specialist – Medical Office

Carolinas Center for Oral & Facial Surgery; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

Generous PTO accrual

Job summary

Carolinas Center for Oral & Facial Surgery in Charlotte, NC is seeking a Patient Experience Coordinator who will be the primary contact for referrals and guide patients through scheduling and the benefits verification process.

This full-time clerical role requires strong customer service, medical office experience, and proficiency with standard office software and EMR systems to ensure a smooth patient experience from start to finish.

Qualifications

• High school diploma (or equivalent) and prior experience working in a medical or dental office.
• Proven ability to access, input, and retrieve information using Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.

Responsibilities

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

Skills

Customer service

MS Office proficiency

EMR software

Education

High school diploma

Tools

EMR systems

Medical billing software

Job description

Carolinas Center for Oral & Facial Surgery in Charlotte, NC is seeking a Patient Experience Coordinator who will be the primary contact for referrals and guide patients through scheduling and the benefits verification process.

This full-time clerical role requires strong customer service, medical office experience, and proficiency with standard office software and EMR systems to ensure a smooth patient experience from start to finish.