Patient Experience Specialist – Medical Office

HCA Healthcare, Inc.; Bowling Green (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match at 100% on 3%–9% of pay

Employee Stock Purchase Plan

Tuition assistance and certifications

Paid time off and disability coverage

Job summary

HCA Healthcare at Greenview Physicians Specialty Center is seeking a Medical Office Specialist to provide clerical support and ensure high-quality patient care. The role involves welcoming patients, scheduling appointments, insurance verification, and handling daily front-desk duties.

The ideal candidate has 1–3 years of medical office experience, is proficient with EHR systems, and can work a Monday–Friday daytime schedule with no nights, weekends, or holidays.

Qualifications

• 1–3 years of medical office experience preferred.
• High School Diploma or GED required.
• Experience using an EHR system is highly preferred.
• Experience working in a specific specialty is preferred.

Responsibilities

• Greet patients at the reception desk and answer phones.
• Schedule, cancel, and reschedule patient appointments.
• Check in patients and document registrations.
• Verify insurance and patient demographics.
• File and retrieve medical records.
• Copying and faxing duties.
• Collect co-pays and process card authorizations.
• Enter charges and balance daily totals.
• Adhere to Code of Conduct and Mission and Values.

Skills

Patient communication

Phone etiquette

Scheduling

Clerical skills

Education

High School Diploma or GED

Tools

EHR software

Billing software

Job description

HCA Healthcare at Greenview Physicians Specialty Center is seeking a Medical Office Specialist to provide clerical support and ensure high-quality patient care. The role involves welcoming patients, scheduling appointments, insurance verification, and handling daily front-desk duties.

The ideal candidate has 1–3 years of medical office experience, is proficient with EHR systems, and can work a Monday–Friday daytime schedule with no nights, weekends, or holidays.