Patient Experience Specialist (Full-time)

Family-Health-West; Fruita (CO); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Program

403 (B) with 4% match

Job summary

Family Health West in Fruita, CO is seeking a Patient Experience Specialist to engage with patients and families, support staff, and coordinate care to improve overall satisfaction. The role involves daily rounding, documenting feedback, and collaborating with Nursing, Rehab, Social Work, and other departments.

The position is full-time, 32 hours weekly, with no rotating shifts and requires 19.50 USD per hour base pay, with benefits available.

Qualifications

• High School Diploma or equivalent is preferred.
• CNA certification preferred.
• CPXP certification preferred; willingness to obtain helps.

Responsibilities

• Provides direct engagement and support to patients and families.
• Maintains reliable and punctual attendance; reports as scheduled.
• Communicates effectively and compassionately with patients, families, staff, and leadership.
• Participates in interdisciplinary rounding, IDT, and daily inpatient huddles to communicate patient feedback.
• Coordinates with families and other departments to improve patient experience.
• Monitors and escalates patient concerns through the Patient Advocate/Manager.

Skills

Customer service

Communication

Interdisciplinary collaboration

Education

High School Diploma or equivalent

Certified Nursing Assistant (CNA) preferred

CPXP Certification preferred

Job description

Patient Experience Specialist (Full-time)

Job Category: Activities

Requisition Number: PATIE003036

Locations

Showing 1 location

FHW Hospital
Fruita, CO 81521, USA

Description

You belong here! At Family Health West, you’re more than an employee, you’re family.

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care florets. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

EDUCATION (must be required for position), LICENSE, CERTIFICATION and EXPERIENCE:

• Education High School Diploma or equivalent preferred.
• Licenses Certified Nursing Assistant preferred.
• Certifications Certification as a Patient Experience Professional (CPXP) is preferred; but not required (if interested in obtaining, we'd love to help!)
• Experience 1-3 years related experience and/or training or equivalent combination preferred.

REQUIRED SCREENINGS

• Drug Screen
• Physical Assessment
• Tuberculosis screen
• Background check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTION:

• Provides direct engagement and support to patients and families, ensuring individual needs are acknowledged and addressed.
• Maintains reliable and punctual attendance; expected to report as scheduled.
• Communicates effectively and compassionately with patients, families, staff, and leadership.
• Understands and adheres to departmental philosophies, policies, and procedures.
• Conducts initial and ongoing informal assessments to remain informed of patient needs and potential concerns.
• Participates in interdisciplinary rounding, patient care conferences (IDT), and daily inpatient huddles as required, to communicate patient feedback, provide input relevant to patient satisfaction, and advocate for resolution of concerns.
• Works with families to coordinate communication and pet visitation needs.
• Responds to staff reported concerns related to patient or visitor behavior.
• Addresses patient and family concerns, routing issues appropriately and coordinating with the Patient Advocate/Manager when needed.
• Acts as a consistent advocate for patients and their families.
• Keeps daily attendance records of independent activity participation, as required.
• Serves as a backup for making follow-up calls to discharged patients, documenting feedback and identifying service recovery opportunities.
• Reviews charts regularly to remain up-to-date on patient conditions and experiences.
• Performs daily rounding to check in with each patient and assess the quality of their experience.
• Assists in coordinating and escalating potential inpatient concerns to the Patient Advocate/Manager
• Collaborates with departments including but not limited to Nursing, Environmental Services, Rehab, Social Work, Transportation, and Dietary to improve the overall patient experience.
• Assists with organizational wide Service Excellence initiative as requested, including clerical support.
• Monitors supplies and equipment, including tablets, chargers, and related resources.
• Assists with thank you notes for donations of items and/or services offered, including volunteers.
• Participates in professional organizations, workshops and conferences as allowed.
• Understands and observes Patient Rights and confidentiality policy
• Maintains awareness of safety practices and upholds a safe and respectful environment.
• Performs other job related duties as assigned.

WAGE STARTS at $19.50 and goes up with experience
Full-time 32 hours per week (5 days per week)
No Rotating Shifts
No Call Required
Holidays/Weekends required as needed

Full-time

Immunizations required for employment

FHW offers a full benefits package including:

FOR ALL EMPLOYEES:

• Employee Assistance Program
• 403 (B) with 4% match from FHW and zero day vesting schedule

FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK

Medical Plan Options:

• I. PPO plan with copay/coinsurance and lower deductible
• II. High Deductible Health Plan with the option for a Health Savings Account.
• III. Telemedicine includes in both plan options.
• Dental
• Vision
• Life Insurance/ Accidental Death and Dismemberment Insurance
• Disability Insurance with a Short and Long Term Option.
• Critical Illness and Accident Plans
• Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.