Epic Trainer - Clinical

Family Health West Employment Opportunities; Fruita (CO); Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with 4% match

Medical plan options

Dental

Vision

Life Insurance/AD&D

Disability Insurance

Employee Assistance Program

Descripción de la vacante

Family Health West seeks an Epic Trainer - Clinical to coach medical assistants, physicians and clinical staff on Epic usage. You will develop and deliver hands-on training, tailor sessions to roles, and work closely with Informatics to refine curricula and workflows.

The role emphasizes on-site training, ongoing coaching, and improving documentation templates, visit prep, and chart review processes across departments.

Formación

• Strong communication and interpersonal skills.
• Experience with Epic in a clinical setting.
• Ability to develop and deliver hands-on training.

Responsabilidades

• Provide hands-on Epic training for MAs, physicians, and staff.
• Lead onboarding and ongoing coaching sessions.
• Develop training materials, quick-reference guides and workflow instructions.
• Observe workflows, identify Epic-related challenges, and recommend improvements.
• Collaborate with Epic analysts to optimize patient visit workflows.

Conocimientos

Epic training

Coaching

Clinical workflow

Educación

High School Diploma or equivalent preferred

2+ years Epic experience in healthcare setting

Descripción del empleo

FHW Support Serv Bld
Fruita, CO 81521, USA

Description

POSITION SUMMARY
The Epic Trainer- Clinical position helps Family Health West’s medical assistants (MAs), physicians, and other clinical team members use Epic effectively and efficiently. This role combines hands‑on clinical experience with a passion for teaching, problem‑solving, and improving everyday workflows.
Through on‑boarding and regular rounding in departments and clinics, the trainer develops relationships with clinical staff, identifies opportunities for improvement, and provides individualized Epic training and support. The trainer works closely with the Informatics Medical Director to develop and implement the Epic training curriculum. The trainer addresses the distinct needs of MAs and providers while helping both groups work together more effectively. Key areas of focus include documentation templates, visit preparation, rooming, chart review, and other clinical workflows.
The ideal candidate is an experienced MA with strong Epic skills who enjoys coaching others and turning frontline challenges into practical improvements.

• Education: High School Diploma or equivalent preferred.
• Licenses: No professional license required.
• Certifications: No professional certification required.
• Experience: 2 or more years related Epic experience in the Healthcare Setting Required

REQUIRED SCREENINGS:

• Drug Screen
• Tuberculosis screen
• Background check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record screen (positions requiring on-the-job driving)

ESSENTIAL FUNCTIONS:

• Strong communication and interpersonal skills, including the ability to work confidently and respectfully with physicians and staff.
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Strong organizational skills and the ability to manage priorities across multiple departments or clinics.
• Provide hands‑on Epic training for MAs, physicians, and other clinical team members through individual coaching, small‑group sessions, and at‑the‑elbow support.
• Support new employee and provider onboarding, tailoring instruction to each person’s role, specialty, and experience.
• Assess learning needs and provide follow‑up coaching to reinforce efficient, consistent use of Epic.
• Develop and maintain practical training materials, quick‑reference guides, and workflow instructions.
• Help staff understand and adopt Epic updates, new functionality, and approved workflow changes.
• Conduct regular, proactive rounding in departments and clinics to observe workflows, answer questions, and identify Epic‑related challenges.
• Work directly with MAs on needs such as pre‑visit preparation, rooming, documenting patient information, and supporting the care team.
• Work directly with physicians and other providers on needs such as chart review, documentation, template use, and encounter completion.
• Gather feedback from clinical teams, identify recurring concerns, and coordinate follow‑up.
• Maintain a visible, approachable presence and build trust with staff and providers.
• Help users personalize and improve approved Epic tools, including SmartPhrases, SmartLists, documentation templates, and preference lists, within assigned permissions and organizational standards.
• Identify opportunities to reduce unnecessary steps, duplicate documentation, and administrative burden while maintaining documentation quality and patient safety.
• Collaborate with clinical leaders and Epic analysts to improve workflows across the patient visit, from preparation and rooming through documentation and follow‑up.
• Support testing, implementation, training, and follow‑up evaluation of approved improvements.
• Promote consistent workflows while recognizing appropriate differences among specialties, departments, and user roles.
• Serve as a liaison among clinical staff, providers, IT / Informatics, and Epic support teams.
• Track identified needs, training activities, optimization requests, and follow‑up actions.
• Follow organizational policies for privacy, security, clinical scope of practice, and system change management.
• Maintain strong understanding of MA responsibilities, provider workflows, clinical documentation, and patient flow.
• Assist other Certified Trainers in the organizational prep for classes

GENERAL DUTIES:

• Adaptability/flexibility: Trainers work in a world of frequent change and need to quickly adapt to updates in the curriculum and the training environment
• Computer proficiency: Candidates must be comfortable using computers and quickly master new software programs.
• Time Management: Must have excellent time management skills

ORGANIZATIONAL EXPECTATIONS:

• Be responsible for my own attitude.
• Be open to constructive feedback and suggestions for improvement; accept constructive feedback in a positive manner.
• Be generous with my skills and abilities by educating others on new ideas and/or techniques; offer constructive input to support the work area appropriately and respectfully.
• Take responsibility to attend or obtain information provided at in‑services, seminars and staff meetings.
• Demonstrate, through my actions and speech, that I represent the entire organization. I will take action to ensure that a need is met; emulate the mission and vision statements.
• Acknowledge and greet everyone; look approachable, with open body posture, eye contact and a smile; communicate appropriately using good interpersonal skills.
• Dress professionally and appropriately for my work environment.
• Know and follow policies and procedures for both organization and department safety issues.
• Communicate delays in services and take service recovery steps as needed.

Wage starts at $25.00 and goes up with experience

Immunizations required for employment including flu vaccine

FHW offers a full benefits package including:

• FOR ALL EMPLOYEES:
• Employee Assistance Program
• 403 (B) with 4% match from FHW and zero day vesting schedule
• FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
• Medical Plan Options:
• I. PPO plan with copay/coinsurance and lower deductible
• II. High Deductible Health Plan with the option for a Health Savings Account.
• III. Telemedicine includes in both plan options.
• Dental
• Vision
• Life Insurance/ Accidental Death and Dismemberment Insurance
• Disability Insurance with a Short and Long Term Option.
• Critical Illness and Accident Plans
• Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection,

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.