MOS/Referral Coordinator (FT)

Family-Health-West; Fruita (CO); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Employee Assistance Program

403(b) with 4% match

Medical Plan Options

Dental

Vision

Life Insurance

Disability Insurance

Flex Spending

Telemedicine

Pet Insurance

Identity Protection

Job summary

Family Health West, located in Fruita, CO, seeks a Referral Coordinator to manage incoming referrals, liaise with specialists, and maintain patient records in the EHR. The role supports patients through registration, insurance verification, and appointment scheduling in a collaborative clinic setting.

The position emphasizes strong communication, reliability, and customer-service oriented care, with required BLS certification and 1–2 years in healthcare.

Qualifications

• High School diploma or equivalent preferred.
• 1–2 years Medical Assistant Experience or related Health Care Experience preferred.

Responsibilities

• Process and prioritize all incoming referrals based on clinical urgency.
• Gathers patient histories and forwards required documentation to specialists.
• Maintains active tracking and documentation in the EHR.
• Serves as the primary point of contact for patients and specialists.
• Assists patients in overcoming language, social, or transportation barriers to care.
• Ensures complete and accurate patient registration and insurance verification.
• Schedules appointments and handles registrations and paperwork.

Skills

Customer service

Communication skills

Attendance reliability

EMR proficiency

Education

High School Diploma or equivalent

Tools

EMR systems

Patient portals

Job description

FHW Arthritis & Rheumatol Fruita, CO 81521, USA

Description

You belong here! At Family Health West, you’re more than an employee, you’re family.

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

About Family Health West

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

Education: High School Diploma or equivalent preferred.

Licenses: No current licenses required

Certifications: No Current certifications required

Experience Preferred one year experience in the medical field. Preferred one year experience working with insurance companies, and two to five years of experience in the customer service field.

Required Screenings

1. Drug Screen
2. Physical Assessment
3. Tuberculosis screen
4. Background check (Criminal, Civil, Educational, Previous Employment, etc.)
5. Driver Record screen (positions requiring on-the-job driving)

Essential Functions

• Maintain reliable and punctual attendance, arriving as scheduled each day.
• Display a professional, respectful, and courteous attitude toward patients, colleagues, and external partners at all times.
• Maintain proficiency in essential office technology, including the EMR, patient portals, and other job-related applications.
• Attend and participate in regularly scheduled staff meetings and team huddles.
• Assist with training new hires as needed.
• Comply with competency audits and complete training as directed by the Practice Manager.
• Maintain a professional, respectful, and courteous demeanor with patients, colleagues, and external partners at all times.
• Demonstrate fiscal responsibility in day-to-day operations and resource usage.
• Perform other job-related duties as assigned.

General Duties of Referral Coordinator

• Processes and prioritizes all incoming referrals based on clinical urgency; gathers patient histories, forwards required documentation to specialists per guidelines, and ensures new referral orders are formally submitted when needed.
• Maintains active tracking and thorough documentation in the EHR to promote team awareness, support patient safety, and keep both ordering providers and patients updated on referral status.
• Serves as the primary point of contact for patients and specialists, reviewing referral expectations, answering inquiries, and resolving emerging care concerns.
• Assists patients in overcoming language, social, or transportation barriers to care, connecting them with appropriate internal or external resources when specialized help is required.
• Ensures complete and accurate patient registration by collecting demographic details and completing thorough insurance verification.

General Duties of MOS

• Helps keep daily office routines, patient workflows, and practice procedures running smoothly.
• Assists patients directly during registration, accurately collecting and entering all demographic information into the system.
• Schedules appointments efficiently and prepares all necessary patient forms and paperwork prior to visits.
• Verifies insurance eligibility, collects copays, posts payments, and promptly alerts the Pre-Registration Specialist to any coverage issues.
• Handles incoming and outgoing calls with speed, care, and professionalism, ensuring all messages and notes are accurately logged in the EHR.

Organizational Expectations

• Be responsible for my own attitude.
• Be open to constructive feedback and suggestions for improvement; accept constructive feedback in a positive manner.
• Be generous with my skills and abilities by educating others on new ideas and/or techniques; offer constructive input to support the work area appropriately and respectfully.
• Take responsibility to attend or obtain information provided at in-services, seminars and staff meetings.
• Emulate our mission and vision through respectful actions and speech, taking personal ownership to ensure every need is met promptly and completely.
• Acknowledge and greet everyone; look approachable, with open body posture, eye contact and a smile; communicate appropriately using good interpersonal skills.
• Dress professionally and appropriately for my work environment.
• Know and follow policies and procedures for both organization and department safety issues.
• Communicate delays in services and take service recovery steps as needed.

Wage starts at $19.10 per hour and goes up based on experience

Immunizations required for employment including flu vaccine

Benefits Package

FHW offers a full benefits package including:
FOR ALL EMPLOYEES:
Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options:
I. PPO plan with copay/coinsurance and lower deductible
II. High Deductible Health Plan with the option for a Health Savings Account.
III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings

A host of other options to include: Pet Insurance, Identity Protection, Travel protection.

Qualifications

Education

Required

High School or better.

Experience

1-2 years:

1-2 years Medical Assistant Experience or related Health Care Experience preferred.

Licenses & Certifications

Required

Cert - BLS

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.