Patient Experience Specialist - Front Desk & Scheduling

Lumexa Imaging, Inc.; Asheville (NC); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with employer contribution

Paid PTO starting Day 1

Short-Term Disability

Colleague Referral Bonus Program

Job summary

Lumexa Outpatient Imaging in Asheville, NC is seeking a Patient Representative to provide day-to-day administrative support at our outpatient radiology site. You will handle patient check-in, registration, and scheduling while collecting payments and supporting onboarding of new staff.

You will be the first contact for patients, ensuring a smooth patient experience, answering inquiries, and coordinating with clinical teams to maintain office flow and efficiency.

Qualifications

• Customer service experience required
• 1+ years medical office experience preferred
• High school diploma required
• Excellent communication skills
• Ability to work independently and as part of a team
• Excellent time management and organizational skills
• Computer literate

Responsibilities

• Handle patient check-in and registration, collect demographic and insurance data in electronic records
• Collect payments and arrange payment plans as needed
• Answer and direct patient inquiries to appropriate parties
• Schedule exams and patient appointments
• Manage incoming calls and assist patients, providers, and staff
• Send appointment confirmations and follow up on missed visits
• Coordinate with staff to ensure authorizations and estimates are on file
• Assist with onboarding and training new employees
• Support other staff with questions or tasks
• Perform other duties as assigned

Skills

Customer service

Teamwork

Time management

Communication

Independent worker

Attention to detail

Computer literacy

Education

High school diploma

Tools

EHR systems

Job description

Lumexa Outpatient Imaging in Asheville, NC is seeking a Patient Representative to provide day-to-day administrative support at our outpatient radiology site. You will handle patient check-in, registration, and scheduling while collecting payments and supporting onboarding of new staff.

You will be the first contact for patients, ensuring a smooth patient experience, answering inquiries, and coordinating with clinical teams to maintain office flow and efficiency.