Patient Experience Specialist

ProgressiveHealth Rehabilitation, Inc; Newburgh (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PTO & paid holidays

Medical, dental, vision insurance

HSA/FSA options

Free use of ProCare HealthSpot clinic

Life/AD&D insurance

401(k) with company match

Career growth opportunities

Job summary

ProgressiveHealth of Indiana, LLC in Evansville, IN is seeking a dedicated Patient Experience Specialist to join our in-office team. This full-time role emphasizes scheduling, documenting clinician productivity, and managing patient records with confidentiality.

The ideal candidate has strong clerical and customer service skills, ability to work independently, and proficient MS Office usage. Weekday, early shift, with growth opportunities in a supportive healthcare environment.

Qualifications

• High School/GED or better.
• 1–2 years of related experience preferred.
• Experience in customer service or clerical roles is desirable.
• Strong written and verbal communication professionalism.
• Ability to work independently and in a team with minimal supervision.
• Excellent time management and task prioritization.

Responsibilities

• Maintain the daily scheduling board.
• Document and track clinician productivity and competencies.
• Compile operational data and therapy census information.
• Monitor TherapyConnect emails and referral query databases.
• Provide backup support to rehab technicians and office coordinator.
• Answer calls and route messages; document physician orders.
• Prepare and maintain patient charts and produce memos and reports.
• Track and order departmental supplies.
• Coordinate student observation rotations with Recruiting Manager.
• Perform general clerical duties while maintaining patient confidentiality.

Skills

Customer service

Clerical

Microsoft Office (Outlook, Word, Excel

Education

High School/GED

Tools

Microsoft Office

Job description

Patient Experience Specialist– ProgressiveHealth of Indiana, LLC –Evansville, IN

We are looking for an organized, detail-oriented Patient Experience Specialist to join our team! This person will provide administrative and organizational assistance to support our inpatient settings. This is a full-time, in-office position with a weekday, early day-shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!

• Full-time opportunity
• Monday - Friday, 4:00AM - 12:00PM

What will you be doing in this role?

• Maintain the daily scheduling board.
• Collect, document, and track clinician productivity and competencies.
• Compile operational data, including missed evaluations/treatments, non-billable time, therapy census, and evaluation status.
• Manage referral query databases and monitor TherapyConnect emails, ensuring timely follow-up.
• Provide backup support to rehab technicians and the office coordinator as needed.
• Professionally answer and route incoming phone calls; take accurate messages when necessary.
• Receive, process, and document physician orders; verify accuracy of all clinical paperwork.
• Prepare and maintain patient charts and produce memos, reports, and other documents.
• Track and order departmental supplies.
• Coordinate student observation rotations with the Recruiting Manager.
• Perform general clerical duties, including filing and photocopying, while maintaining strict patient confidentiality.
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator.

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

• Have a high school diploma or general education degree (GED)
• Have at least 1 year of related experience or training is preferred
• Have previous experience in a customer service or clerical role
• Display a high degree of professionalism in both written and verbal communication
• Have the ability to work both independently and in a team environment, without constant supervision
• Ability to effectively manage time and prioritize tasks
• Demonstrate strong detail orientation with the ability to adapt to change
• Demonstrate strong follow-up and follow-through skills.
• Be able to maintain confidentiality.
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, and Excel.

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
  • Health improvement plan opportunities to lower premium costs
• FREEuse of the ProCare HealthSpot medical clinic for insured employees and dependents
  • Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH IRA savings plans + company match with auto enrollment after probationary period
• Opportunities for growth and advancement

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, and rehabilitation management solutions and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With nearly 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth has been growing our footprint since 1995. Our team is experienced and focused to get the job done right!

Qualifications

Education

Required

High School/GED or better.

Experience

Required

1-2 years:

Customer Experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.