Patient Experience Specialist

ProgressiveHealth; Indiana (PA); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO & holidays

Health benefits (medical)

401(k) with match

Clinic access for employees

Life/AD&D insurance

Growth opportunities

Job summary

ProgressiveHealth of Indiana, LLC is seeking a Patient Experience Specialist for our Newburgh, IN location. This in‑office role focuses on front‑office responsibilities, patient scheduling, registrations, and insurance coordination.

No previous experience required, though healthcare exposure is a plus. The position is full‑time and weekday day shift with opportunities to grow within a progressive healthcare team.

Qualifications

• High school diploma or GED required.
• At least 1 year of related experience and/or training
• Past medical office experience preferred but not required
• Ability to stand, walk, and sit for long periods
• Strong professionalism in written and verbal communication

Responsibilities

• Schedule and recapture appointments, reschedule missed visits.
• Register patients (check‑in/out) with complete, accurate information.
• Coordinate referrals with patients and referring physicians.
• Document referrals in logs as directed.
• Schedule initial evaluations and follow-ups per treatment plan.
• Verify insurance in advance and obtain prior authorizations if needed.
• Educate patients about coverage and payments related to therapy services.
• Collect payments due prior to each visit.
• Answer calls professionally and transfer messages when needed.
• Assist with other clinic operations as assigned by Site Coordinator or Revenue Cycle Dept.

Skills

Customer service

Scheduling

MS Office

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Patient Experience Specialist – ProgressiveHealth of Indiana, LLC – Newburgh, IN

Deaconess Gateway OP, 10455 Orthopaedic Dr, Newburgh, IN 47630, USA

We are looking for an energetic and customer service-driven Patient Experience Specialist to join our team! This position will hold the front office responsibility within our patient settings. This is a full-time, in-office position with a weekday, day-shift schedule. No previous experience is needed but would be ideal to have. This is also a wonderful opportunity to expand your knowledge and gain experience in the healthcare industry. Come be a part of a growing organization in a progressive, supportive, and innovative team!

• Full-time opportunity!

What will you be doing in this role?

• Scheduling and recapturing appointments, missing in action patients, and pro-actively rescheduling appointments
• Registering patients (check-in/out) and ensuring all information is complete and accurate
• Coordinating with the patient and/or referring physician to obtain referrals
• Documenting referrals as directed in appropriate logs
• Scheduling initial evaluations and follow-up visits to yield optimal visits per treatment plan
• Verifying patient’s insurance in advance to ensure that necessary prior authorizations by payors have been obtained
• Educating patients confidently about their coverage and payment responsibilities as it relates to therapy services
• Ensuring patients understand and sign necessary documentation related to insurance coverage for services deemed non-covered
• Collecting all monies that are due prior to each visit
• Could include co-payments, deductibles, co-insurance, and payments on statements
• Answering incoming telephone calls in a consistent and professional manner, with attention to detail
• Taking and delivering messages or transferring calls to voice mail when appropriate personnel is unavailable
• Any other duties relating to the operations of the clinic that might be assigned by the Site Coordinator, Revenue Cycle Department or Patient Experience Coordinator

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify the functions, duties and requirements of the job or to require that additional or different tasks be performed as circumstances or business needs require.

Our ideal candidate would:

• Have a high school diploma or GED
• Have at least a year of related experience and/or training
  • Past medical office experience is preferred but not required
• Have the ability to stand, walk, and sit throughout the entire assigned shift
• Have a high degree of professionalism in both written and verbal communication
• Have strong computer skills, including proficiency with databases and with Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel
• Have the ability to work both independently and in a team environment, without constant supervision
• Be able to maintain confidentiality
• Be able to adapt, learn, and multitask in a fast-paced setting

What you get from us:

• Opportunity for important work/life balance
• Paid time off (PTO) & paid holidays
• A robust benefits package: medical (HSA/FSA availability), dental, vision, and supplemental insurance options
• Health improvement plan opportunities to lower premium costs
• FREE use of the ProCare HealthSpot medical clinic for insured employees and dependents
• Includes medical care, virtual visits with a 24/7 nurse call line, lab testing, and generic medications
• Company-sponsored basic life/AD&D insurance and long-term disability insurance
• 401(k) & ROTH 401(k) savings plans + company match with auto-enrollment after probationary period
• Opportunities for growth and advancement

Eligibility to Work:

This position requires candidates to be authorized to work in the United States on a full-time basis without requiring current or future sponsorship for an employment visa (e.g., H-1B, OPT, etc.).

About ProgressiveHealth:

ProgressiveHealth is the premier provider of a broad spectrum of occupational and non-occupational health services including on-site medical, injury prevention, health improvement, rehabilitation management solutions, and more! We are dedicated to delivering superior care and improving both patient and client outcomes. With over 1,000 employees supporting operations across the United States and in Canada, ProgressiveHealth continues to expand the number of client partners it serves and the lives it impacts.

An Equal Opportunity Employer

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.