Patient Experience Specialist

Medix™; Minneapolis (MN); On-site; USD 35,000 - 50,000; Full time

Job summary

Medix™ is looking for a Patient Support Representative located in Minneapolis, Minnesota. The role is pivotal in providing exceptional support, education, and resources to enhance patient experiences. Candidates should have 1–3 years of relevant experience and excellent communication skills.

This is a chance to develop professionally in a dynamic healthcare setting, focusing on helping patients navigate their healthcare journey.

Qualifications

• 1–3 years of experience in customer service or patient support.
• Strong communication skills, especially empathy.
• Ability to manage multiple priorities while delivering high service standard.

Responsibilities

• Respond to inbound patient inquiries and provide education.
• Conduct patient outreach to ensure engagement.
• Document patient feedback to inform improvements.

Skills

Customer service skills

Empathy and communication

Problem-solving

Tools

CRM systems

Microsoft Excel

Job description

Medix™ is looking for a Patient Support Representative located in Minneapolis, Minnesota. The role is pivotal in providing exceptional support, education, and resources to enhance patient experiences. Candidates should have 1–3 years of relevant experience and excellent communication skills.

This is a chance to develop professionally in a dynamic healthcare setting, focusing on helping patients navigate their healthcare journey.