Receptionist

PDS Health

Florida

On-site

USD 21,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

401K

Paid time off

Tuition Reimbursement

Paid time to volunteer in your local社区

Job summary

PDS Health is seeking a friendly Receptionist to help patients enter the office, answer calls, and greet guests with a professional, hospitable demeanor. The role emphasizes delivering a Perfect Patient Experience (PPE) and creating Patients for Life (PFL) through consistent, compassionate service.

Responsibilities include scheduling, patient check-in, payment posting, managing front desk tasks, and coordinating with the back-office to ensure accurate patient information and smooth daily

Qualifications

Excellent interpersonal, oral and written communication skills.
Knowledge of office practices and patient insurances.
Results-oriented and capable of working in a fast-paced environment.
Ability to handle confidential patient information discreetly.
Demonstrates reliability and the ability to work both independently and in a team.
Strong organizational skills and attention to detail.

Responsibilities

Model company culture and standards based on the We Believe Behavioral Framework.
Support PPE by engaging patients and ensuring comfort in the office.
Schedule appointments to optimize provider daily workflows.
Greet patients and interact with guests in the reception area.
Answer phones promptly and handle calls efficiently.
Ensure front office tasks are completed daily per the checklist.
Post payments to patient accounts per Company policies.
Be SME for practice management system regarding patient registration and check-in.
Notify back office of patient arrivals and share pertinent information.
Confirm appointments per policy or at least 2 days in advance.
Respond to messages from the Contact Center promptly.

Skills

Interpersonal communication

Customer service orientation

Time management

Detail-oriented

Confidentiality

Teamwork

Education

High School Diploma or GED

Job description

Overview

The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).

Responsibilities

Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
Schedule appointments that result in each healthcare provider having a smooth, productive day
Interact and communicate with patients and guests in the reception area during their wait time
Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
Ensure that all tasks on the front office checklist are completed daily
Post payments to patient accounts in accordance with Company policies
Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team
Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
Active participant in daily morning huddles, monthly team meetings and any other meetings as required
Thorough understanding of business imperatives and how the role directly impacts metrics
Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
Other duties and responsibilities as assigned

Qualifications

High School Diploma or general education degree (GED)

Preferred

Prior course work or on-the-job training in the fields or dentistry, insurance, or business

Knowledge/Skills/Abilities

Knowledge of office practices, technology applications and patient insurances
Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; creates a win/win need for change)
Self-motivated, reliable individual capable of working independently as well as part of a team
Ability to manage tasks and time effectively without compromising the quality of the work
Excellent interpersonal, oral and written communication skills
Ability to handle and maintain extreme confidentially with patient records
Organized, detail-oriented individual able to work in a fast-paced environment