Patient Experience Specialist

Minnesota Eye Consultants; Blaine (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

401K Retirement Savings Plan

Employee Discounts

Employee Assistance Program

Job summary

Minnesota Eye Consultants is seeking a full-time Patient Service Representative for the Blaine clinic. You will greet patients, verify demographics, collect payments, and support front-desk operations across multiple MEC locations.

The role requires strong customer service skills, attention to detail, and familiarity with health records. Evening and weekend shifts may occur as described in the schedule.

Qualifications

• High school diploma or GED required.
• 1–2 years of related customer service experience preferred in healthcare.
• Healthcare experience is a plus.

Responsibilities

• Greet patients and visitors in a warm, friendly manner and assist with check-in.
• Verify and update patient demographics, insurance, and referring provider information.
• Assist with forms such as medical history and patient agreements.
• Collect payments for self-pay, co-pays, and outstanding balances.
• Reconcile cash and post cash batches daily.
• Coordinate patient transportation as needed.
• Prepare charts and packets for clinic and laser visits.
• Scan and file patient paperwork into the EHR system.
• Maintain lobby safety and cleanliness and manage IDs/badges.

Skills

Customer service

Cash handling

Communication

Education

High school diploma/GED

1-2 years customer service experience

Tools

Electronic Health Records (EHR)

Job description

Minnesota Eye Consultants is seeking a full-time Patient Service Representative for the Blaine clinic. You will greet patients, verify demographics, collect payments, and support front-desk operations across multiple MEC locations.

The role requires strong customer service skills, attention to detail, and familiarity with health records. Evening and weekend shifts may occur as described in the schedule.