Patient Experience & Service Quality Coordinator

Valley Health; Winchester (VA); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Wellness program

HSA/FSA options

Discounts

Job summary

Valley Health in Winchester, VA, seeks a Patient Experience Coordinator to champion exceptional patient and family experiences across the continuum of care. The role coordinates patient experience initiatives, supports service recovery, and analyzes feedback to drive improvement.

You will partner with clinical and support teams, conduct patient rounds, and contribute to education and coaching that enhances patient satisfaction, quality, and safety.

Qualifications

• Bachelor’s degree required (nursing, healthcare administration, business or related field). Master’s degree preferred.

Responsibilities

• Models service excellence in interactions with patients, families, staff, and partners.
• Coordinate patient experience initiatives and service recovery efforts.
• Analyze patient feedback and rounding data to identify trends and drive improvements.
• Collaborate with leaders and frontline staff to implement action plans for satisfaction, quality, and safety.
• Conduct new employee orientation and ongoing customer service education.

Skills

Listening skills

Interpersonal skills

Verbal communication

Written communication

Microsoft Office

Customer service

Coaching

Conflict resolution

Education

Bachelor’s degree in business, nursing, healthcare administration or related field

Master’s degree (preferred)

Tools

Outlook

Word

Excel

PowerPoint

Teams

Job description

Valley Health in Winchester, VA, seeks a Patient Experience Coordinator to champion exceptional patient and family experiences across the continuum of care. The role coordinates patient experience initiatives, supports service recovery, and analyzes feedback to drive improvement.

You will partner with clinical and support teams, conduct patient rounds, and contribute to education and coaching that enhances patient satisfaction, quality, and safety.