Patient Experience & Scheduling Specialist (Pediatrics)

Leaps & Bounds Pediatric Therapy; Corona (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Leaps & Bounds Pediatric Therapy seeks a Patient Service Support to ensure a warm, friendly patient experience from inquiry to discharge. You will collaborate across divisions, manage scheduling, billing inquiries, and portal use while upholding HIPAA and company policies.

The role requires managing high call volumes, coordinating with physicians and families, and supporting telehealth and in-clinic visits. Join a mission-driven pediatric team in Corona, CA.

Qualifications

• 3+ years of experience in a medical setting.
• Flexible schedules including weekends, evenings, and holidays.
• Strong communication and teamwork.

Responsibilities

• Provide friendly customer service by phone, email, and in person.
• Manage high volume inbound calls and direct as needed.
• Reschedule patients and offer telehealth.
• Process medical records requests per policy.
• Educate patients on Raintree Portal and payments.
• Ensure HIPAA confidentiality and compliance.

Skills

Customer service

Medical experience

Flexible schedule

HIPAA compliance

Tools

Raintree

MS Word

Excel

PowerPoint

Outlook

Job description

Leaps & Bounds Pediatric Therapy seeks a Patient Service Support to ensure a warm, friendly patient experience from inquiry to discharge. You will collaborate across divisions, manage scheduling, billing inquiries, and portal use while upholding HIPAA and company policies.

The role requires managing high call volumes, coordinating with physicians and families, and supporting telehealth and in-clinic visits. Join a mission-driven pediatric team in Corona, CA.