Patient Experience & Scheduling Specialist

ThedaCare; Wisconsin; On-site; USD 21,000 - 30,000; Part time

Job summary

ThedaCare in Shawano, Wisconsin is seeking a Patient Service Representative to provide registration, scheduling and related administrative support, delivering a courteous and efficient customer experience.

The role requires interaction with patients, providers and staff, collecting demographic and billing information, scheduling within policy, and maintaining confidentiality and compliance. The position is on-site with a part-time schedule.

Qualifications

• Interacts with customers to enhance the customer experience.
• Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.

Responsibilities

• Interacts and communicates with internal and external customers to enhance the customer experience.
• Collects and enters demographic, clinical, billing and insurance information from customers or responsible parties to facilitate a seamless customer experience.
• Schedules patients following established policies and procedures to ensure accuracy.
• Proactively problem solves access issues that arise when scheduling to meet stakeholder needs that can include adjusting schedules to utilize unused time due to cancellations and to accommodate patient needs.
• Files, retrieves, or delivers patient information or records using current technology to facilitate timely patient care.
• Facilitates the flow of patient forms, patient letters, and data per department needs.
• Knows and understands when to expedite, elevate, and redirect issues and situations to other resources/departments.
• Observes legal and ethical guidelines to safeguard the confidentiality of patient and proprietary ThedaCare information.

Skills

Customer service

Scheduling

Communication

Education

High School diploma or GED

Job description

ThedaCare in Shawano, Wisconsin is seeking a Patient Service Representative to provide registration, scheduling and related administrative support, delivering a courteous and efficient customer experience.

The role requires interaction with patients, providers and staff, collecting demographic and billing information, scheduling within policy, and maintaining confidentiality and compliance. The position is on-site with a part-time schedule.