Patient Access & Scheduling Coordinator

Hartford HealthCare; Norwich (CT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Hartford HealthCare Rehabilitation Network seeks a Patient Service Representative to deliver professional customer service, manage scheduling, pre-registration, registration, and insurance verification to ensure an efficient, positive patient experience at outpatient rehab sites.

You will handle billing-related tasks, coordinate referrals, and support the front desk while collaborating with teams across the system to improve processes and patient care.

Qualifications

• High school diploma or equivalent required; Associates’ or Bachelor’s degree in a clinical or business field preferred.
• 1–2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices; experience with authorization and benefits.
• Bilingual (highly preferred).

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visit per department policies; enters/updates patient demographics.
• Collects co-payments and office charges; explains billing policies.
• Schedules new patient appointments and informs patients of preparation requirements.
• Schedules follow-up appointments and completes necessary forms and pre-cert exams.
• Resolves patient/clinician issues; escalates to team lead or manager as needed.
• Reconciles billing and co-pays; directs problems to Billing Department.
• Maintains inventory of office supplies and keeps reception orderly.
• Provides back-up support to other front desk staff; assists with site operations.
• Collaborates with colleagues to improve processes, workflow, and patient experience.

Skills

Customer service

Scheduling

Insurance verification

Billing knowledge

Bilingual (preferred)

Education

High school diploma or equivalent

Associates or Bachelor’s degree preferred

Tools

EMR systems

Job description

Hartford HealthCare Rehabilitation Network seeks a Patient Service Representative to deliver professional customer service, manage scheduling, pre-registration, registration, and insurance verification to ensure an efficient, positive patient experience at outpatient rehab sites.

You will handle billing-related tasks, coordinate referrals, and support the front desk while collaborating with teams across the system to improve processes and patient care.