Patient Experience & Scheduling Specialist

Webdentalchicago; Skokie (IL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Webster Dental Care in Skokie is seeking a friendly Patient Services Representative to be a welcoming first contact for patients and to help keep the office organized and efficient. You will manage patient interactions, appointments, and payments with a courteous, professional approach.

As a key member of the front-office team, you will coordinate with clinicians and other staff, verify information, and support insurance and billing processes while maintaining accurate records.

Qualifications

• Dental front-office experience preferred.
• Strong customer service and communication skills.
• Comfortable handling patient payments and balances.
• Ability to multitask in a busy office.

Responsibilities

• Greet patients with a welcoming, professional experience.
• Answer calls and assist patients with questions and appointment needs.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out accurately.
• Collect payments, copays, and outstanding balances.
• Maintain patient records and insurance information.
• Coordinate with doctors, hygienists, and front-office team.
• Support other administrative tasks as needed.

Skills

Customer service

Communication

Phone etiquette

Organization

Multitasking

Dentrix

Tools

Dentrix

Job description

Webster Dental Care in Skokie is seeking a friendly Patient Services Representative to be a welcoming first contact for patients and to help keep the office organized and efficient. You will manage patient interactions, appointments, and payments with a courteous, professional approach.

As a key member of the front-office team, you will coordinate with clinicians and other staff, verify information, and support insurance and billing processes while maintaining accurate records.