Patient Experience & Scheduling Specialist

Providence Swedish Medical Center; Seattle, Northern (WA, KY); Hybrid; USD 62,000 - 85,000; Full time

Job summary

Providence Swedish Medical Center in Seattle seeks a courteous receptionist to handle all incoming calls, transfer to the right person, or take detailed messages. You will schedule patients’ appointments in person at the reception desk or over the phone and help maintain patient files and records.

You’ll support training and orientation for new staff to ensure smooth clinic flow, and you’ll greet and direct patients to their appointments, contributing to a respectful, patient‑focused environment

Qualifications

• 1 year of customer service experience with a multi-line phone system in a high-volume environment.
• Ambulatory clinic experience preferred.

Responsibilities

• Handles all incoming telephone calls in a prompt and courteous manner.
• Transfers calls to appropriate person(s) within the clinic or takes detailed messages.
• Schedules patients' appointments in-person at the reception desk or over the telephone.

Skills

Customer service experience

Ambulatory clinic

Job description

Providence Swedish Medical Center in Seattle seeks a courteous receptionist to handle all incoming calls, transfer to the right person, or take detailed messages. You will schedule patients’ appointments in person at the reception desk or over the phone and help maintain patient files and records.

You’ll support training and orientation for new staff to ensure smooth clinic flow, and you’ll greet and direct patients to their appointments, contributing to a respectful, patient‑focused environment