Patient Experience & Scheduling Specialist

Copley Hospital; Morristown (VT); On-site; USD 30,252 - 38,352; Full time

Job summary

Copley Hospital in Morristown is hiring a Patient Engagement Specialist - Tier II (Call Center) for our Mansfield Orthopaedics practice, ideally suited for individuals with medical office experience. This full-time role fosters positive patient interactions while scheduling appointments and managing patient information efficiently.

With salaries ranging from $21.96 to $27.84 per hour based on experience, we're seeking organized individuals with excellent communication skills to ensure exceptional patient care.

Qualifications

• High school diploma or GED required.
• Post-high school education is desirable.
• One year experience in a medical office setting is necessary.
• Excellent telephone etiquette and organizational skills required.
• Must be personable and able to establish patient rapport.

Responsibilities

• Answer calls courteously within 3 rings.
• Schedule appointments and diagnostic tests for patients.
• Verify patient information for pre-registration.
• Process patient charges and non-patient encounter paperwork.

Skills

Telephone etiquette

Organizational skills

Communication skills

Multitasking

Patient rapport

Education

High school diploma or GED

Post-high school education (associates degree)

Job description

Copley Hospital in Morristown is hiring a Patient Engagement Specialist - Tier II (Call Center) for our Mansfield Orthopaedics practice, ideally suited for individuals with medical office experience. This full-time role fosters positive patient interactions while scheduling appointments and managing patient information efficiently.

With salaries ranging from $21.96 to $27.84 per hour based on experience, we're seeking organized individuals with excellent communication skills to ensure exceptional patient care.