Patient Experience & Scheduling - Billing Support

DMOS Orthopaedic Centers; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Profit sharing

Paid time off

Job summary

DMOS Orthopaedic Centers in West Des Moines, IA seeks a Patient Representative to manage front desk intake, scheduling and registration tasks, while delivering outstanding patient experiences. You will answer phones, coordinate with DMOS navigators, and support seamless patient flow from entry to surgery.

Candidates should be high school graduates with medical office exposure, solid typing and computer skills, and a willingness to learn scheduling processes in a fast-paced orthopedic setting.

Qualifications

• High school graduate with some experience in a medical office.
• Excellent typing and computer skills are expected.
• Willingness to learn scheduling and related administrative processes.

Responsibilities

• Handle day-to-day front office activities, including intake and registration.
• Schedule appointments and greet patients at the registration desk.
• Answer phones and page other professionals in a kind, audible manner.
• Ensure smooth patient flow from entry to intake for surgery and maintain strong patient-physician relationships.

Skills

Customer service

Scheduling

Typing

Phone etiquette

Education

High School Diploma

Job description

DMOS Orthopaedic Centers in West Des Moines, IA seeks a Patient Representative to manage front desk intake, scheduling and registration tasks, while delivering outstanding patient experiences. You will answer phones, coordinate with DMOS navigators, and support seamless patient flow from entry to surgery.

Candidates should be high school graduates with medical office exposure, solid typing and computer skills, and a willingness to learn scheduling processes in a fast-paced orthopedic setting.