Patient Experience & Scheduling Coordinator

North Star Health; Londonderry (VT); On-site; USD 25,000 - 28,000; Full time

Job summary

North Star Health, a federally qualified health center serving Southern Vermont and New Hampshire, seeks a Medical Office Coordinator to welcome patients and manage registration, scheduling, and reception. You will support clinical staff and ensure smooth daily operations in a patient-centered environment.

Responsibilities include handling telephone calls, portal messages, coordinating appointments, collecting co-pays, and maintaining accurate PHI and insurance data, all while upholding North

Qualifications

• High School diploma or equivalent required.
• Experience in customer service or healthcare setting preferred.
• Working knowledge of medical terminology and HIPAA regulations preferred.
• Excellent documentation and communication skills.

Responsibilities

• Greet and assist patients in person and by phone with registration and scheduling.
• Manage patient appointments, reminders, and portal communications.
• Handle PHI requests in compliance with policy.
• Collect co-pays and reconcile patient payments.
• Maintain accurate patient information and insurance data.
• Provide professional, courteous, and responsive service.

Skills

Customer service

Healthcare terminology

HIPAA regulations

Multi-tasking

Time management

Communication skills

Attention to detail

Team collaboration

Phone handling

Education

High School diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

North Star Health, a federally qualified health center serving Southern Vermont and New Hampshire, seeks a Medical Office Coordinator to welcome patients and manage registration, scheduling, and reception. You will support clinical staff and ensure smooth daily operations in a patient-centered environment.

Responsibilities include handling telephone calls, portal messages, coordinating appointments, collecting co-pays, and maintaining accurate PHI and insurance data, all while upholding North