Patient Experience & Scheduling Advocate

AbilityLinks; Geneva (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

The Northwestern Memorial Patient Liaison oversees the service experience for patients and ensures optimal use of medical resources. The role serves as a key resource to patients and staff, advocating for patients and guiding them to information and services as needed.

Core responsibilities include managing schedules, supporting data collection, communicating with patients and clinicians, and ensuring adherence to the prescribed plan of care while facilitating efficient operations across

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials - including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Job description

The Northwestern Memorial Patient Liaison oversees the service experience for patients and ensures optimal use of medical resources. The role serves as a key resource to patients and staff, advocating for patients and guiding them to information and services as needed.

Core responsibilities include managing schedules, supporting data collection, communicating with patients and clinicians, and ensuring adherence to the prescribed plan of care while facilitating efficient operations across