Patient Experience RN Advocate & Liaison

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

WakeMed Health & Hospitals seeks a Patient Relations Specialist, RN to act as the voice of the patient, coordinating with clinicians and leadership to meet real‑time needs and improve service quality.

The role focuses on addressing post-discharge concerns, reducing grievances, and fostering a culture of compassionate, patient‑centered care through collaboration with department managers and staff.

Qualifications

• RN licensure required.
• Bachelor's Degree in Nursing required.
• 5 years nursing experience preferred.

Responsibilities

• Serve as liaison between patients, families, and WakeMed to coordinate care and resources.
• Address complaints and grievances post-discharge and pursue service recovery and process improvement.
• Promote patient-centered care and foster a culture of service, communication, and compassion.
• Design and help implement initiatives that elevate the patient experience and align staff with patient needs.

Education

Bachelor's Degree Nursing Required

Job description

WakeMed Health & Hospitals seeks a Patient Relations Specialist, RN to act as the voice of the patient, coordinating with clinicians and leadership to meet real‑time needs and improve service quality.

The role focuses on addressing post-discharge concerns, reducing grievances, and fostering a culture of compassionate, patient‑centered care through collaboration with department managers and staff.