Patient Relations Specialist, RN

WakeMed Health & Hospitals; Raleigh (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

WakeMed Health & Hospitals seeks a Patient Relations Specialist, RN to act as the voice of the patient, coordinating with clinicians and leadership to meet real‑time needs and improve service quality.

The role focuses on addressing post-discharge concerns, reducing grievances, and fostering a culture of compassionate, patient‑centered care through collaboration with department managers and staff.

Qualifications

• RN licensure required.
• Bachelor's Degree in Nursing required.
• 5 years nursing experience preferred.

Responsibilities

• Serve as liaison between patients, families, and WakeMed to coordinate care and resources.
• Address complaints and grievances post-discharge and pursue service recovery and process improvement.
• Promote patient-centered care and foster a culture of service, communication, and compassion.
• Design and help implement initiatives that elevate the patient experience and align staff with patient needs.

Education

Bachelor's Degree Nursing Required

Job description

Overview

The Patient Relations Specialist, RN serves as a liaison between customers, patients and/or their families and WakeMed Health & Hospitals to align personnel and resources to best meet the patient's real-time needs. The Specialist will also work retrospectively to address complaints/grievances received post-discharge and attempt to make service-recovery as well as foster process improvement based on patient concerns. The Specialist will role-model Wake Way behaviors while assisting in the design and implementation of initiatives that help promote a culture of patient-centered care which emphasizes excellent service, communication and compassion. The Specialist represents the voice of the patient and collaborates with departmental managers, directors and staff to ensure that all patient experiences embody the highest degree of service and quality of care.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Registered Nurse Required

Education

Bachelor's Degree Nursing Required

Experience

5 Years Nursing Preferred