Patient Experience Representative I- Vascular Anomalies Center

Boston Children’s Hospital; Boston (MA); Hybride; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Sign-on bonus

Résumé du poste

Boston Children's Hospital is seeking an Administrative Operations Support role to aid clinical services and ensure the best patient experience through effective coordination of services for patients and families.

You will work under close supervision, participate in continuous process improvement initiatives, and perform routine clerical tasks using hospital systems. This role requires empathy, strong communication, and the ability to collaborate with diverse teams.

Qualifications

• High school education required; bachelor’s degree preferred.
• Prior customer service or admin experience preferred.
• Strong written and oral communication; ability to empathize in difficult situations.

Responsabilités

• Provide positive customer service that supports unit operations.
• Check in/check out of patients, direct flow, and coordinate with clinicians/supervisors.

Connaissances

Customer service

Administrative support

Communication skills

Empathy

Formation

High school diploma

Bachelor's degree preferred

Outils

Scheduling systems

Billing systems

Description du poste

Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

Patient Encounter Management

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule

8:30-5pm M-F. Hybrid/in person after training period (2-3 months).

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).