Patient Experience Representative I- Vascular Anomalies Center

Boston Children’s Hospital; Boston (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus of $2,000

Hybrid work model after training

Job summary

Boston Children’s Hospital is hiring for an administrative support role to enhance the patient experience through effective coordination of services. This position involves providing customer service, managing patient encounters, and performing various administrative functions.

The ideal candidate will have a high school education (bachelor’s preferred) and prior customer service experience, along with strong communication skills. A hybrid work schedule will be offered post-training, along with a sign-on bonus.

Qualifications

• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to provide empathy in difficult interpersonal situations.

Responsibilities

• Providing positive customer service that supports unit operations.
• Scheduling patients and supporting patient encounters.
• Greeting and directing patients, families, and visitors.
• Reconciling payments and handling communications with Financial Counseling.

Skills

Customer service skills

Effective communication

Ability to work with diverse individuals

Education

High school diploma, bachelor’s degree preferred

Job description

Position Summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

Patient Encounter Management

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Obtaining required authorizations to compile patient and staff schedules
• Scheduling patients and supporting patients encounter

Check In / Check Out

• Greeting and directing patients, families and visitors
• Monitoring daily schedule and coordinating flow with clinicians/supervisors
• Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
• Facilitating and directing communication with Financial Counseling

Administrative

• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum Qualifications

Education

• A high school level of education, bachelor’s degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule

Schedule: 8:30-5pm M-F. Hybrid/in person after training period (2-3 months).

Benefits

This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).