Patient Experience Representative I- The Micheli Center

Boston Children’s Hospital; Norwood (MA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking an experienced administrative support professional to assist the clinical service with patient scheduling, check-in/check-out, and coordination of authorizations and communications. The role emphasizes customer service, empathy, and effective collaboration with clinicians, families, and billing teams.

The position is 100% on-site, with a $1,500 sign-on bonus for eligible candidates; high school education required, a bachelor’s degree preferred, and prior

Qualifications

• A high school level of education; bachelor’s degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively orally and in writing; show empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Manage patient encounters with a focus on positive customer service and unit operations.
• Check in/out: greet, direct, monitor schedule, reconcile payments, liaise with Financial Counseling.
• Carry out routine administrative tasks and triage calls for urgent information or services.

Skills

Customer service

Communication

Empathy

Interpersonal skills

Education

High school diploma

Bachelor’s degree preferred

Job description

Position summary

You will work under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisors
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Schedule:

Mon – Thurs 3pm-8pm, Saturday 6:30am-5pm

100% On-site

This role is eligible for a $1,500.00 sign on bonus (not eligible for internal candidates and not eligible for former BCH employees who worked here in the past 2 years).