Patient Experience Representative- CACU: 3-11pm weekends

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Flexible schedules

Health, vision and dental insurance

Child care subsidies

Student loan subsidies

Paid time off

Job summary

Boston Children's Hospital is seeking a part-time Patient Experience representative to support the Cardiac Acute Care unit with administrative coordination and a focus on exceptional patient encounters.

You will handle scheduling, communications, and triage, helping ensure smooth operations and a compassionate, responsive experience for patients and families in a diverse hospital environment.

Qualifications

• High school level of education; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Strong oral and written communication with empathy; ability to work with diverse groups.

Responsibilities

• Provide positive customer service to support unit operations.
• Coordinate scheduling for patients and encounters.
• Gather and forward messages; triage calls and emergencies.
• Process admissions/discharges and perform routine clerical tasks.

Skills

Customer service

Communication

Empathy

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Job description

At Boston Children's Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary

As a part time Patient Experience representative, you will work to provide administrative support to the Cardiac Acute Care unit. You will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Schedule

Shift: every other sat/sun 3pm-11pm + every other holiday

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter

Administrative

• • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Processing admissions/discharges
  • Providing routine clerical support as needed

Minimum qualifications

Education

• A high school level of education, bachelor's degree preferred

Experience

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

The posted pay range is Boston Children's reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.