Patient Experience Representative- 3-11:30pm CACU

Boston Children’s Hospital; Boston (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Boston Children’s Hospital is seeking a full-time Administrative Operations support for the inpatient Cardiac Acute Care unit. You will coordinate services for patients and families and support department initiatives to improve processes while delivering strong customer service.

The role includes evening shifts (3pm-11:30pm), handling calls, authorizations, scheduling, and routine clerical tasks. A high school diploma is required; a bachelor’s degree is preferred, with competitive benefits.

Qualifications

• Prior customer service or administrative experience preferred.
• Strong written and verbal communication skills.
• Ability to empathize and work with diverse constituencies.

Responsibilities

• Providing positive and effective customer service via phone to support unit operations.
• Collaborating with referring providers and practices via phone.
• Obtaining required authorizations to compile patient and staff schedules.
• Scheduling patients and supporting patient encounters.
• Recording and forwarding messages and triaging calls for urgent information or services.
• Providing routine clerical support as needed.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma

Bachelor’s degree preferred

Job description

At Boston Children’s Hospital, the quality of our care and our inclusive hospital working environment lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures while opening doors of opportunity for our team. Here, different talents, pursue common goals. Voices are heard and ideas are shared. Join us and discover how your unique contribution can change lives. Yours included.

Position summary

You will provide support to the administrative operations of the inpatient Cardiac Acute Care unit and will work to ensure the best possible patient experience by effectively coordinating services to patients and families. You will demonstrate interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. You will perform various administrative functions requiring basic knowledge of programs and services. You will provide positive and effective customer service that supports departmental and hospital operations.

Shift: Full time: Monday/Friday 3pm-11:30pm

$2,000 sign on bonus for all full time PERs . Internal employees- not eligible

Key responsibilities

• Patient Encounter Management:
  • Providing positive and effective customer service via phone that supports unit operations
  • Collaborating with referring providers and practices via phone
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting patients encounter
• Administrative:
  • Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

Minimum qualifications

Education:

• A high school level of education, bachelor’s degree preferred

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Shift: Full time: Monday/Friday 3pm-11:30pm

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.