Patient Experience Representative

Thisismanor; Dallas (TX); Hybrid; USD 35,000 - 52,000; Full time

Job summary

MANOR is a modern aesthetics practice headquartered in Dallas, TX, seeking a Patient Experience Representative to be the first point of contact for prospective and existing patients.

You will engage with patients through phone, text, email and other channels, educate them on services, schedule appointments, and drive patient acquisition and retention while upholding Manor's commitment to exceptional care.

Qualifications

• Consultative sales approach to identify needs and propose solutions.
• Strong organizational skills to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proven customer service and relationship-building abilities.
• Ability to thrive in a fast-paced, performance-driven environment.
• Proficiency with Microsoft Office and ability to learn new software.

Responsibilities

• Convert inbound inquiries into scheduled consultations and appointments.
• Conduct outbound outreach to re-engage inactive or lapsed patients.
• Schedule, reschedule, confirm, and coordinate appointments across Manor locations.
• Accurately document patient interactions in designated systems.
• Serve as the first point of contact via phone, text, email, and other channels.
• Educate patients on Manor's services, promotions, and memberships; provide timely follow-up.

Skills

Consultative sales

Strong organizational skills

Excellent communication

Customer service

Multi-tasking

MS Office

Adaptability

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Job description

Job Details

Job Location: Corporate TX - Dallas, TX 75219

Position Type: Full Time

Travel Percentage: Negligible

Job Shift: Day

Job Category: Customer Service

MANOR is a modern aesthetics practice grounded in the belief that aesthetic care is a form of agency. Our clients aren't chasing perfection or reversing time. They're investing in themselves and the next chapter of who they're becoming. We are headquartered in Dallas, TX with 16 locations across the US from Beverly Hills to Nashville, TN; and were just getting started.

We partner with our clients to help make visible what they already know about themselves. Through thoughtful consultation, expert care, and personalized treatment plans, we support aesthetic, personal, and professional goals that evolve over time.

About the Role

The Patient Experience Representative serves as the first point of contact for prospective and existing patients, delivering an exceptional experience while building meaningful relationships that inspire confidence in Manor. This role is responsible for engaging with prospective patients, identifying their needs, educating them on available services, and guiding them through the scheduling process to convert inquiries into booked appointments. The Patient Experience Representative plays a key role in driving patient acquisition, retention, and practice growth while ensuring every interaction reflects Manor's commitment to exceptional patient care.

Sales & Appointment Management

• Convert inbound inquiries into scheduled consultations and treatment appointments.
• Conduct outbound outreach to re-engage inactive or lapsed patients.
• Schedule, reschedule, confirm, and coordinate appointments across Manor locations.
• Accurately document patient interactions and maintain patient information within designated systems.

Patient Engagement

• Serve as the first point of contact for prospective and existing patients through phone, text, email, and other communication channels.
• Build meaningful relationships by understanding patient needs and providing personalized guidance.
• Educate patients on Manor's services, treatment options, promotions, and memberships while delivering an exceptional patient experience.
• Respond promptly to inquiries and provide timely follow-up to support patient satisfaction.

Performance & Collaboration

• Achieve established performance goals, including lead conversion, timely follow-up, appointment attendance, and booking targets.
• Partner with internal teams to provide a seamless and consistent experience from initial inquiry through appointment arrival.
• Participate in training and continuous improvement initiatives, and perform other duties as assigned.

QualificationsExperience

One (1) year of customer service or sales experience required; experience in medical aesthetics, healthcare, wellness, cosmetic, or luxury hospitality preferred. Proven success meeting performance goals, sales targets, or customer engagement metrics preferred.

Skills

• Consultative sales mindset with the ability to identify needs, recommend solutions, and overcome objections.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Exceptional communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• Ability to thrive in a fast-paced, performance-driven environment.
• Proficiency with Microsoft Office and the ability to learn new software and systems.
• Demonstrates professionalism, accountability, adaptability, and sound judgment.

Education

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.

Physical Requirements

• Prolonged periods of sitting while working at a computer and using a telephone.
• Frequent use of a computer, headset, and multiple software applications simultaneously.
• Occasionally lift and move up to 15 pounds.