Aesthetic Patient Experience Specialist

Thisismanor; Dallas (TX); Hybride; USD 35 000 - 52 000; Plein temps

Résumé du poste

MANOR is a modern aesthetics practice headquartered in Dallas, TX, seeking a Patient Experience Representative to be the first point of contact for prospective and existing patients.

You will engage with patients through phone, text, email and other channels, educate them on services, schedule appointments, and drive patient acquisition and retention while upholding Manor's commitment to exceptional care.

Qualifications

• Consultative sales approach to identify needs and propose solutions.
• Strong organizational skills to manage multiple priorities.
• Excellent communication and interpersonal skills.
• Proven customer service and relationship-building abilities.
• Ability to thrive in a fast-paced, performance-driven environment.
• Proficiency with Microsoft Office and ability to learn new software.

Responsabilités

• Convert inbound inquiries into scheduled consultations and appointments.
• Conduct outbound outreach to re-engage inactive or lapsed patients.
• Schedule, reschedule, confirm, and coordinate appointments across Manor locations.
• Accurately document patient interactions in designated systems.
• Serve as the first point of contact via phone, text, email, and other channels.
• Educate patients on Manor's services, promotions, and memberships; provide timely follow-up.

Connaissances

Consultative sales

Strong organizational skills

Excellent communication

Customer service

Multi-tasking

MS Office

Adaptability

Formation

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Outils

CRM software

Description du poste

MANOR is a modern aesthetics practice headquartered in Dallas, TX, seeking a Patient Experience Representative to be the first point of contact for prospective and existing patients.

You will engage with patients through phone, text, email and other channels, educate them on services, schedule appointments, and drive patient acquisition and retention while upholding Manor's commitment to exceptional care.