Patient Experience Representative I

MultiCare Health System; Spokane (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

MultiCare Rockwood Clinic in Spokane, WA is hiring a Patient Experience Representative I to greet and check in patients in an ambulatory setting. You will act as the first point of contact, handling administrative tasks and supporting the clinic team to ensure smooth patient flow and accurate information.

The role emphasizes a clerical function with focus on patient interaction, and prefers candidates with at least one year of medical field experience and a high school diploma or equivalent.

Qualifications

• High school graduate or equivalent education/work experience.
• One year of experience in the medical field preferred.

Responsibilities

• The Patient Experience Representative I checks in patients within an ambulatory clinical setting, serving as the first-line contact.
• This clerical role supports the clinic team to help ensure smooth patient flow and accurate information.

Education

High school diploma or equivalent

Job description

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

Join a team that shares your calling

At MultiCare, you’re more than just a job title — you’re part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you’ll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0, Shift: Day, Schedule: M-F

Position Summary

The Patient Experience Representative I is a crucial role in enhancing the patient experience, and is responsible for primarily checking in patients within an ambulatory clinical setting. This is a clerical role that is the first line representative to patients presenting to the clinic. This position works as a team member of the clinic to help ensure the success of the clinic.

Requirements

• High school graduate or equivalent education/work experience
• One year of experience in the medical field preferred

About Rockwood Clinic

MultiCare Rockwood Clinic is one of the region’s largest outpatient diagnostic and treatment centers, serving communities across eastern Washington, northern Idaho and western Montana. With more than 350 physicians and providers across 50 specialties and multiple primary and urgent care locations, Rockwood delivers more than 160,000 patient visits annually. This diverse and growing outpatient network offers a wide range of meaningful career opportunities.

About The Spokane Community

Spokane, in eastern Washington along the Spokane River and near the Selkirk Mountains, offers a vibrant city experience with endless access to outdoor adventure. Residents enjoy lakes, rivers, ski resorts, golf courses, wineries, and nearby national parks, combined with a thriving arts and culture scene. Spokane delivers the perfect balance of city living and Pacific Northwest recreation year-round.

Why MultiCare?

Rooted in the local community

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Growth and education

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Well-being and support

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Living our values

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Belonging for all

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Pacific Northwest lifestyle

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.24 - $26.24 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.