Patient Experience & Registration Specialist

Jobtailor; Westlake (OH); On-site; USD 16,531 - 22,041; Full time

Job summary

Jobtailor is seeking a Patient Registration Specialist to provide a comprehensive, proactive patient experience. You will triage and resolve issues using the HEART model and help patients with MyChart enrollment and appointment access.

Responsibilities include registration, insurance verification, scheduling, and ensuring accurate patient records while maintaining confidentiality and a welcoming environment.

Qualifications

• High School Diploma or GED plus 2 years in patient registration, scheduling, insurance processing or customer service.
• Associate’s Degree plus 1 year of relevant experience.
• Bachelor’s Degree plus applicable experience.
• Demonstrated exceptional customer service and conflict resolution.

Responsibilities

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Skills

Customer service

Conflict resolution

Medical terminology

Typing speed

Education

High School Diploma or GED

Associate’s Degree

Bachelor’s Degree

Tools

MyChart

Job description

Jobtailor is seeking a Patient Registration Specialist to provide a comprehensive, proactive patient experience. You will triage and resolve issues using the HEART model and help patients with MyChart enrollment and appointment access.

Responsibilities include registration, insurance verification, scheduling, and ensuring accurate patient records while maintaining confidentiality and a welcoming environment.