Patient Access & Experience Specialist

Jobtailor

Hazleton (Luzerne County)

On-site

USD 20,664,000 - 30,307,000

Full time

14 days+

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Job summary

Jobtailor is seeking a Patient Registration Specialist to support outpatient and Emergency Department patients. You will correctly identify patients in the hospital system, assist with pre/post-registration tasks, and resolve registration-related errors to ensure a smooth patient journey.

The role emphasizes customer service, data entry accuracy, and comfort with Epic/HIS platforms. Training across departments and roles is expected.

Qualifications

High school graduate or equivalent required.
Certificate in healthcare-related field preferred.
Excellent customer service and interpersonal skills required.
General computer experience required.
Ability to type fluently, accurately, and quickly required.
Insurance background preferred.
Knowledge of medical terminology preferred.
Previous medical administrative experience and/or health care education courses preferred.
Knowledge of Epic health information system preferred.
Sit/stand up to 8 hours per day, including 4+ hours at a time.

Responsibilities

Complete the full patient registration process for outpatient and/or Emergency Department patients.
Correctly identify and validate patients in the hospital information system.
Identify and report possible identity theft situations.
Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections.
Resolve registration-related patient, account, and claim work queue errors.
Cross-train across all relevant areas and locations, including outpatient and Emergency Department services.
Greet and direct patients and visitors.
Monitor and enforce visitor policies when applicable.
Answer internal and external facility calls and provide information about services.
Promote MyChart and patient self-service capabilities.
Assist patients with Welcome Kiosk and On My Way technology.
Monitor patient arrivals and journeys throughout visits.
Obtain insurance referrals and pre-certifications to reduce authorization denials.
Obtain medical license numbers, NPI, and UPIN for new outpatient provider entries.
Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment.