Patient Experience & Recruitment Partner

Velocity Clinical Research, Inc.; Huntington Park (CA); On-site; USD 61,929,000 - 82,751,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Company holidays

401(k) with company-match

Annual incentive program

Job summary

Velocity Clinical Research, Inc. is seeking a PER Partner to contribute to the development of study-specific Recruitment Plans, engage with clinicians, review patient records, and ensure participant engagement in clinical trials.

The role supports efficient screening and scheduling via central teams and technologies, ensuring adherence to HIPAA and ethical standards. The PER Partner promotes Velocity and clinical research to diverse healthcare communities.

Qualifications

• Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Attention to detail and ability to maintain accurate, confidential records and documentation.
• Proficiency in using relevant software applications and electronic medical record systems.
• Willingness to learn and develop problem-solving skills to address quality issues and propose solutions.
• Experience with or comfort in directing work in a matrix environment.
• Bilingual highly preferred

Responsibilities

• Community Outreach: Develop and implement strategies to engage with the local community to raise awareness about clinical trials and Velocity Clinical Research.
• Clinician Referrals: Build and maintain relationships with healthcare providers and inform them about ongoing trials and eligibility criteria.
• Health Records Screening: Review health records to identify potential candidates and assess eligibility while maintaining confidentiality.
• Participant Engagement: Facilitate enrollment and retention to study completion and coordinate follow-up visits.
• Patient Screening and Scheduling: Screen potential participants and coordinate appointments with proper documentation.

Skills

Communication

organization

attention to detail

EMR systems

problem solving

matrix environment

Bilingual preferred

Education

Bachelor's degree in healthcare

Advanced healthcare degree or certification

Job description

Overview

Velocity Clinical Research is an owned and integrated research site organization, providing excellence in patient care, high quality data and fully integrated research sites. At Velocity, we align our values and behaviors to give our employees the best chance of delivering on our brand promise: to bring innovative medical treatments to patients. We are committed to making clinical trials succeed by generating high quality data from as many patients as possible, as quickly as possible while providing exemplary patient care at every step.

As an employee of Velocity, you are the most integral part of our mission. For talented candidates who perform at a high level, Velocity will invest to support career advancement and reward performance. Whether you are new to clinical research or are an industry veteran, we invite you to apply to Velocity.

Benefits include medical, dental and vision insurance, paid time off and company holidays, 401(k) retirement plan with company-match, and an annual incentive program.

Job Summary

The PER Partner is responsible for contributing to the development of, and executing on, study-specific Recruitment Plans to engage, recruit, and retain participants on assigned clinical studies. The PER Partner engages with the community, establishes and nurtures relationships with clinicians (internal and external), creates and manages participant referral patterns, expands site therapeutic and specialty capabilities, reviews patient health records, and ensures patient engagement for clinical trials. The PER Partner supports efficient screening and scheduling via central teams and technologies, and may, on occasion, screen and schedule study participants. The PER Partner communicates directly with project team stakeholders and leaders, internally and with Sponsors, CROs and vendors, to ensure that project targets are met, and that services are provided with the highest quality standards, consistent with all company policies and procedures, HIPAA, and ethical standards. The PER Partner plays a critical role to inclusively market and promote Velocity and clinical research to the diverse healthcare community.

Responsibilities

Duties/Responsibilities:

• Community Outreach
  • Develop and implement strategies to engage with the local community to raise awareness about clinical trials and Velocity Clinical Research.
  • Collaborate with Patient Experience team to plan and facilitate community outreach events.
  • Collaborate with community organizations, healthcare providers, and advocacy groups to promote clinical trial participation across a diverse population.
  • Actively seek ways to be inclusive of diverse groups and increase the diversification of Velocity’s trial participant database.
  • Organize and participate in community events, workshops, and educational sessions to educate potential participants about the benefits and risks of clinical trials. This includes events relevant to current studies, future studies, and with attention toward therapeutic and specialty expansion.
• Clinician Referrals
  • Build and maintain relationships with healthcare providers, including physicians, specialists, and clinics. Develop understanding of potential therapeutic areas and specialties of interest relative to each provider relationship.
  • Communicate with clinicians to inform them about ongoing clinical trials and eligibility criteria.
  • Collaborate with healthcare professionals to receive patient referrals for potential participation in clinical trials.
• Health Records Screening
  • With the appropriate agreements in place and physician approval, review health records to identify potential candidates for specific clinical trials.
  • Assess the eligibility of patients based on predetermined criteria and protocol requirements.
  • Maintain confidentiality and handle sensitive patient information with utmost care and professionalism.
• Participant Engagement
  • Facilitate enrollment into new study protocols and participant retention to completion of a trial and coordinate necessary follow-up visits or procedures
  • Elicit feedback from patients and share lessons learned.
• Patient Screening and Scheduling
  • Facilitate participant screening by the most efficient and cost-effective means, most often through centralized services and technologies.
  • Conduct initial phone screenings of potential participants to determine their eligibility for clinical trials.
  • Coordinate and schedule appointments for eligible patients, ensuring proper documentation and follow-up.
• Operational Execution
  • Enact on centrally planned strategies/campaigns directed by the Recruitment Strategy Manager (RSM) or other Velocity operational leadership. Maintain communications with and accountability to central functions to ensure proper implementation and consistent tracking of patient course.
  • Act as an ambassador for Velocity-developed technologies and/or partnered services. Seek ways to increase efficiency and participant engagement through technology and process improvement. Collect and provide constructive internal feedback for the advancement of the Velocity technology platform.
  • Track all activity across initiatives, including patient source to enable accurate measurement of return on investment; prioritize efforts toward greatest returns. Influence decision-making on best practices and most impactful engagement and recruitment approaches for the site and the organization.
  • Collaborate cross-functionally to share best practices and lessons learned for continuous improvement and adoption across sites and projects.
  • Ensure that new participant information is captured accurately and timely to expand the Velocity participant database. Facilitate updates to participant data as new information is received.

Qualifications

Required Skills/Abilities

• Excellent communication and interpersonal skills to engage with diverse populations and healthcare professionals at all levels.
• Strong organizational and time management abilities to handle multiple tasks and prioritize effectively.
• Attention to detail and ability to maintain accurate, confidential records and documentation.
• Proficiency in using relevant software applications and electronic medical record systems.
• Willingness to learn and develop problem-solving skills to address quality issues and propose solutions.
• Experience with or comfort in directing work in a matrix environment.
• Bilingual highly preferred

Education and Experience

• Bachelor's degree in a healthcare-related field or equivalent experience.
• 2+ years previous experience in clinical research, recruitment, or healthcare administration; or advanced healthcare degreee or certification.
• Familiarity with medical terminology and understanding of basic medical conditions.

PHYSICAL DEMANDS

• Must be able to lift to 25 pounds.
• Must have ability to work for extended periods while viewing a computer screen.

NOTE: The above Job Description is intended to communicate the general function of the position mentioned and by no means should be considered an exhaustive or complete outline of the specific tasks and functions that will be required. Additionally, specific tasks and duties of the position are subject to change as the Company, the department and circumstances change. All employees are expected to perform their duties within their ability as required by the job and/or as requested by management.

Compensation

approximate range $21.63-28.85/hour. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.