Patient Experience Program Manager

Onvida Health; Yuma (AZ); On-site; USD 90,758 - 145,213; Full time

Job summary

Onvida Health in Yuma, AZ seeks a Manager, Patient Experience to lead patient experience initiatives, drive operational improvements, and shape programs that enhance care quality and service excellence.

You will collaborate with clinical and non-clinical leaders to implement strategies that align with regulatory requirements and a culture of patient-centered care, while managing the department and vendor partnerships.

Qualifications

• Bachelors degree in Healthcare Administration or related field.
• 3+ years of experience in healthcare operations, patient experience, project management or performance excellence.
• Masters degree preferred; CPXP and coaching certifications are a plus.
• Experience with CMS patient experience surveys is beneficial.

Responsibilities

• Champions patient experience improvements across the organization with leaders, providers, and staff.
• Ensures CMS survey administration and PHI privacy compliance in reporting patient experience metrics.
• Creates and delivers reports for leadership; facilitates teams and training across the organization.
• Utilizes organizational values to engage leaders and teams and drive change.
• Serves as SME for patient experience information; stays current on standards and survey requirements.
• Leads direct reports within the Patient Experience department.
• Manages vendor contracts, surveys, sampling, and data relevance for improvements.
• Monitors patient experience data, identifies trends, and recommends actions for outcomes.

Skills

Healthcare operations

Patient experience

Project management

Process improvement

Performance excellence

Education

Bachelor's degree in Healthcare Administration

Master's degree

CPXP certification

Coaching certification

Job description

Onvida Health in Yuma, AZ seeks a Manager, Patient Experience to lead patient experience initiatives, drive operational improvements, and shape programs that enhance care quality and service excellence.

You will collaborate with clinical and non-clinical leaders to implement strategies that align with regulatory requirements and a culture of patient-centered care, while managing the department and vendor partnerships.