Patient Experience Program Lead

CommonSpirit Health; West Jordan (UT); On-site; USD 39,000 - 65,000; Full time

Job summary

CommonSpirit Health in Utah is seeking a Patient Experience Program Manager to drive patient-centered culture across markets. You will partner with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement strategies to improve performance on patient experience measures such as HCAHPS.

This role covers multiple hospitals, standardizing practices, reinforcing expectations, and elevating the patient voice in daily operations through coaching,

Qualifications

• Bachelor’s degree in a health-related field.
• At least 3 years in healthcare operations or patient experience.
• Certified patient experience professional preferred.
• LEAN Six Sigma or Studer Principles experience.

Responsibilities

• Bedside Shift Reporting
• Appreciative coaching
• Leader rounding
• Hourly rounding tactics
• Interpreting patient experience data with action planning

Skills

Healthcare operations

Patient experience

Quality improvement

Bilingual

Education

Bachelor's degree in Education, Psychology, Communications, Public health or related field

Tools

LEAN Six Sigma

Studer Principles

Job description

CommonSpirit Health in Utah is seeking a Patient Experience Program Manager to drive patient-centered culture across markets. You will partner with frontline staff, leaders, and physicians to identify barriers to a positive patient experience and implement strategies to improve performance on patient experience measures such as HCAHPS.

This role covers multiple hospitals, standardizing practices, reinforcing expectations, and elevating the patient voice in daily operations through coaching,