Patient Experience Program Lead

Yale New Haven Health; New London (CT); On-site; USD 110,000 - 140,000; Full time

Job summary

Yale New Haven Health is seeking a Program Manager of Patient Experience to drive strategy, analytics, and education across the organization. You will lead data interpretation, support performance improvement initiatives, and help implement evidence-based practices that enhance patient experience—working with physicians and staff to embed care excellence.

The role emphasizes leadership, collaboration, and ongoing education to advance the organization’s patient-centered mission within the

Qualifications

• Bachelor’s degree required; Master’s in a health care discipline preferred.
• Experience in data analysis, statistics, and performance improvement.
• Leadership or project management experience in healthcare.

Responsibilities

• Manage and interpret patient experience data to guide strategy.
• Coordinate performance improvement projects with clinicians and staff.
• Develop education programs to support care excellence.
• Support patient-centered care initiatives and committee work.
• Communicate findings to senior leadership and frontline teams.

Skills

Data analytics

Project management

Healthcare leadership

Communication skills

Education design

Education

Bachelor's degree

Master's degree preferred

Tools

Excel/Statistical software

Job description

Yale New Haven Health is seeking a Program Manager of Patient Experience to drive strategy, analytics, and education across the organization. You will lead data interpretation, support performance improvement initiatives, and help implement evidence-based practices that enhance patient experience—working with physicians and staff to embed care excellence.

The role emphasizes leadership, collaboration, and ongoing education to advance the organization’s patient-centered mission within the