Patient Experience Programs Lead

Montefiore Health System; New York (NY); On-site; USD 88,000 - 110,000; Full time

Job summary

Montefiore Health System in Yonkers, NY seeks a Patient Experience Administrator to drive strategic initiatives enhancing patient experience across inpatient and outpatient settings. You will coach frontline staff, support managers, and collaborate with leaders within the Network Performance Group to improve HCAHPS and CMS Star ratings.

The role requires clinical background, strong data analysis skills, and the ability to manage programs, schedules, and budgets with a leadership mindset.

Qualifications

• Bachelor's degree required.
• Masters preferred.

Responsibilities

• Plan, implement and oversee Patient Experience projects and training programs.
• Undertake special projects to accelerate improvement in customer satisfaction and patient experience.
• Compile and organize data relating to training program impact on patient experience and clinician performance.
• Lead and manage project team meetings as directed by leadership.
• Demonstrate capacity to complete work under deadline and prioritize activities.

Skills

Project management

Data analysis

Written communication

Verbal communication

Empathic communication

Team collaboration

Adaptability

Organizational skills

Attention to detail

Education

Bachelor's degree

Master's degree

Job description

Montefiore Health System in Yonkers, NY seeks a Patient Experience Administrator to drive strategic initiatives enhancing patient experience across inpatient and outpatient settings. You will coach frontline staff, support managers, and collaborate with leaders within the Network Performance Group to improve HCAHPS and CMS Star ratings.

The role requires clinical background, strong data analysis skills, and the ability to manage programs, schedules, and budgets with a leadership mindset.