Patient Experience Program Lead

United Health Centers; Fresno (CA); On-site; USD 63,273 - 77,334; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid time off and paid holidays

401k plan with matching contribution

Educational Assistance

Employee discounts

Job summary

United Health Centers is looking for a Patient Experience Coordinator responsible for enhancing patient experience metrics and managing the Patient Experience Program. This role requires three years of experience in healthcare and program management, along with outstanding communication skills. The ideal candidate should be able to navigate a fast-paced healthcare environment and work effectively with patient experience program enrollees and stakeholders. A Bachelor’s degree and bilingual skills (English/Spanish) are preferred. Competitive salary and benefits included.

Qualifications

• Three years of experience in health care, patient customer service, and program management.
• Proven ability to communicate effectively with peers, executives, and key stakeholders.
• Competency in analyzing information and making recommendations.

Responsibilities

• Understand and improve patient experience metrics.
• Develop and manage the Patient Experience Program.
• Respond to patient concerns and complaints promptly.

Skills

Bilingual (English/Spanish)

Exceptional written and verbal communication skills

Advanced Word, Excel PowerPoint experience

Advanced problem-solving skills

Strong project management skills

Education

Bachelor's Degree preferred

Job description

United Health Centers is looking for a Patient Experience Coordinator responsible for enhancing patient experience metrics and managing the Patient Experience Program. This role requires three years of experience in healthcare and program management, along with outstanding communication skills. The ideal candidate should be able to navigate a fast-paced healthcare environment and work effectively with patient experience program enrollees and stakeholders. A Bachelor’s degree and bilingual skills (English/Spanish) are preferred. Competitive salary and benefits included.